l2_interaction_retail_csgemma-4-31b-it-think-on← prev152 / 342next → task 50 · trial 1
reward 1.00 · DB 1.00 · NL_ASSERTION 1.00 · language 1.00 (2/2 turns in cs) · 97s · user_stop
agent
Dobrý den! Jak vám mohu dnes pomoci?
user
Dobrý den! Potřebuji nutně vrátit zpět zrušení své objednávky. Před časem jsem ji zrušil, ale teď to lituji – chci, aby byla přece jen doručena, a to co nejdříve. Je to opravdu spěšné, prosím, pomozte mi s tím!
agent
→ transfer_to_human_agents({"summary": "The user wants to undo the cancellation of a previous order and have it delivered as soon as possible."})
agent
Jste přesměrován k lidskému agentovi. Prosím, počkejte.
Agent turns outlined in red were detected as off-target language by fastText. Highlighted phrases were flagged by the Czech language judge — hover for the reason. The panels above are the instructions behind the conversation; each is tagged with which party could actually see it, because the agent is not told what the customer was asked to do and is graded on criteria neither side is shown. Use ← and → to step through the cell.
⁄Umí agenti česky? Část 3: Zákaznická podpora