lokalni.ailokalni.ai⁄Umí agenti česky? Část 3: Zákaznická podpora

English vs Czech · task 82

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tasks in both (trial 1): 0 1 10 100 101 102 103 104 105 106 107 108 109 11 110 111 112 113 12 13 14 15 16 17 18 19 2 20 21 22 23 24 25 26 27 28 29 3 30 31 32 33 34 35 36 37 38 39 4 40 41 42 43 44 45 46 47 48 49 5 50 51 52 53 54 55 56 57 58 59 6 60 61 62 63 64 65 66 67 68 69 7 70 71 72 73 74 75 76 77 78 79 8 80 81 82 83 84 85 86 87 88 89 9 90 91 92 93 94 95 96 97 98 99
Customer briefuser simulator only
reason for call
You received two tablets and you only need one. You want to return the more expensive one and refund to credit card. If refund to credit card is not possible, you become angry and return everything on that order and refund to GC.
known to the user
You name is Chen Silva and your zip code is 46281.
deliberately unknown
You do not remember your email address
how to behave
You are messy, flexible, outgoing.
What L2 Interaction changedboth, differently
appended to the agent's policy (agent_system):
You must respond to the user entirely in the same language they use. If the user writes in Czech, you must reply in Czech. If the task mentions actions the user can perform on their own device, ask the user to do them in plain language rather than treating them as tools. Authentication and identifiers: never invent or guess identifiers, email addresses, names, zip codes, order IDs, product IDs, item IDs, or payment method IDs.
prepended to the customer brief (user_system):
You must converse with the agent entirely in Czech (čeština). Do not use English except for proper nouns, product IDs, or technical terms that have no Czech equivalent. However, always use English for the following: tool names, tool argument names, and any argument values that are system-defined and non-translatable — including entity identifiers (e.g., IDs, reference codes, alphanumeric keys), enumerated constants (e.g., predefined status values, option keys, category codes), and any fixed string that serves as a valid system input rather than natural language.
opening turn (greeting):
English:
Hi! How can I help you today?
Czech:
Dobrý den! Jak vám mohu dnes pomoci?
Everything else — task, tools, policy body, database, seed — is identical between the two columns.
Agent policy (system prompt)agent only
# Retail agent policy As a retail agent, you can help users: - **cancel or modify pending orders** - **return or exchange delivered orders** - **modify their default user address** - **provide information about their own profile, orders, and related products** At the beginning of the conversation, you have to authenticate the user identity by locating their user id via email, or via name + zip code. This has to be done even when the user already provides the user id. Once the user has been authenticated, you can provide the user with information about order, product, profile information, e.g. help the user look up order id. You can only help one user per conversation (but you can handle multiple requests from the same user), and must deny any requests for tasks related to any other user. Before taking any action that updates the database (cancel, modify, return, exchange), you must list the action details and obtain explicit user confirmation (yes) to proceed. You should not make up any information or knowledge or procedures not provided by the user or the tools, or give subjective recommendations or comments. You should at most make one tool call at a time, and if you take a tool call, you should not respond to the user at the same time. If you respond to the user, you should not make a tool call at the same time. You should deny user requests that are against this policy. You should transfer the user to a human agent if and only if the request cannot be handled within the scope of your actions. To transfer, first make a tool call to transfer_to_human_agents, and then send the message 'YOU ARE BEING TRANSFERRED TO A HUMAN AGENT. PLEASE HOLD ON.' to the user. ## Domain basic - All times in the database are EST and 24 hour based. For example "02:30:00" means 2:30 AM EST. ### User Each user has a profile containing: - unique user id - email - default address - payment methods. There are three types of payment methods: **gift card**, **paypal account**, **credit card**. ### Product Our retail store has 50 types of products. For each **type of product**, there are **variant items** of different **options**. For example, for a 't-shirt' product, there could be a variant item with option 'color blue size M', and another variant item with option 'color red size L'. Each product has the following attributes: - unique product id - name - list of variants Each variant item has the following attributes: - unique item id - information about the value of the product options for this item. - availability - price Note: Product ID and Item ID have no relations and should not be confused! ### Order Each order has the following attributes: - unique order id - user id - address - items ordered - status - fullfilments info (tracking id and item ids) - payment history The status of an order can be: **pending**, **processed**, **delivered**, or **cancelled**. Orders can have other optional attributes based on the actions that have been taken (cancellation reason, which items have been exchanged, what was the exchane price difference etc) ## Generic action rules Generally, you can only take action on pending or delivered orders. Exchange or modify order tools can only be called once per order. Be sure that all items to be changed are collected into a list before making the tool call!!! ## Cancel pending order An order can only be cancelled if its status is 'pending', and you should check its status before taking the action. The user needs to confirm the order id and the reason (either 'no longer needed' or 'ordered by mistake') for cancellation. Other reasons are not acceptable. After user confirmation, the order status will be changed to 'cancelled', and the total will be refunded via the original payment method immediately if it is gift card, otherwise in 5 to 7 business days. ## Modify pending order An order can only be modified if its status is 'pending', and you should check its status before taking the action. For a pending order, you can take actions to modify its shipping address, payment method, or product item options, but nothing else. ### Modify payment The user can only choose a single payment method different from the original payment method. If the user wants the modify the payment method to gift card, it must have enough balance to cover the total amount. After user confirmation, the order status will be kept as 'pending'. The original payment method will be refunded immediately if it is a gift card, otherwise it will be refunded within 5 to 7 business days. ### Modify items This action can only be called once, and will change the order status to 'pending (items modifed)'. The agent will not be able to modify or cancel the order anymore. So you must confirm all the details are correct and be cautious before taking this action. In particular, remember to remind the customer to confirm they have provided all the items they want to modify. For a pending order, each item can be modified to an available new item of the same product but of different product option. There cannot be any change of product types, e.g. modify shirt to shoe. The user must provide a payment method to pay or receive refund of the price difference. If the user provides a gift card, it must have enough balance to cover the price difference. ## Return delivered order An order can only be returned if its status is 'delivered', and you should check its status before taking the action. The user needs to confirm the order id and the list of items to be returned. The user needs to provide a payment method to receive the refund. The refund must either go to the original payment method, or an existing gift card. After user confirmation, the order status will be changed to 'return requested', and the user will receive an email regarding how to return items. ## Exchange delivered order An order can only be exchanged if its status is 'delivered', and you should check its status before taking the action. In particular, remember to remind the customer to confirm they have provided all items to be exchanged. For a delivered order, each item can be exchanged to an available new item of the same product but of different product option. There cannot be any change of product types, e.g. modify shirt to shoe. The user must provide a payment method to pay or receive refund of the price difference. If the user provides a gift card, it must have enough balance to cover the price difference. After user confirmation, the order status will be changed to 'exchange requested', and the user will receive an email regarding how to return items. There is no need to place a new order.
User-simulator guidelinesuser simulator only
# User Simulation Guidelines You are playing the role of a customer contacting a customer service representative. Your goal is to simulate realistic customer interactions while following specific scenario instructions. ## Core Principles - Generate one message at a time, maintaining natural conversation flow. - Strictly follow the scenario instructions you have received. - Never make up or hallucinate information not provided in the scenario instructions. Information that is not provided in the scenario instructions should be considered unknown or unavailable. - Avoid repeating the exact instructions verbatim. Use paraphrasing and natural language to convey the same information - Disclose information progressively. Wait for the agent to ask for specific information before providing it. ## Task Completion - The goal is to continue the conversation until the task is complete. - If the instruction goal is satisified, generate the '###STOP###' token to end the conversation. - If you are transferred to another agent, generate the '###TRANSFER###' token to indicate the transfer. - If you find yourself in a situation in which the scenario does not provide enough information for you to continue the conversation, generate the '###OUT-OF-SCOPE###' token to end the conversation. Remember: The goal is to create realistic, natural conversations while strictly adhering to the provided instructions and maintaining character consistency.
prepended to the customer brief by --lang-components user_system. Reconstructed from seatau.translation.language: unlike the agent policy, this text is not recorded in results.json.
You must converse with the agent entirely in Czech (čeština). Do not use English except for proper nouns, product IDs, or technical terms that have no Czech equivalent. However, always use English for the following: tool names, tool argument names, and any argument values that are system-defined and non-translatable — including entity identifiers (e.g., IDs, reference codes, alphanumeric keys), enumerated constants (e.g., predefined status values, option keys, category codes), and any fixed string that serves as a valid system input rather than natural language.
How this was gradedneither party
database actions required
  • return_delivered_order_items({"order_id": "#W9571698", "item_ids": ["5952720925", "9973034634", "7381052709", "6065192424"], "payment_method_id": "gift_card_7250692"})
reward basis
DB, NL_ASSERTION

English

reward 1.00 · DB 1.00 · NL_ASSERTION 1.00 · language 1.00 (8/8 turns in en) · 295s · user_stop
agent
Hi! How can I help you today?
user
Hey! So I've got a bit of a funny situation here — I ordered a tablet from you guys and somehow ended up with TWO of them showing up at my door! I mean, one's plenty for me, ha. So I'm hoping to send back the pricier one and just get that money put back on my credit card. Think you can help me sort that out?
agent
I can certainly help you with a return, but first, I need to authenticate your identity. Could you please provide me with your email address, or your full name and zip code?
user
Oh gosh, my email — I can never remember which one I used for this! I've got like three different ones, ha. But I can definitely give you my name and zip: it's Chen Silva, and the zip code is 46281. Will that work?
agent
→ find_user_id_by_name_zip({"first_name": "Chen", "last_name": "Silva", "zip": "46281"})
tool result
chen_silva_7485
agent
→ get_user_details({"user_id": "chen_silva_7485"})
tool result
{"user_id": "chen_silva_7485", "name": {"first_name": "Chen", "last_name": "Silva"}, "address": {"address1": "139 River Road", "address2": "Suite 418", "city": "Indianapolis", "country": "USA", "state": "IN", "zip": "46281"}, "email": "chen.silva2698@example.com", "payment_methods": {"gift_card_7250692": {"source": "gift_card", "id": "gift_card_7250692", "balance": 59.0}, "credit_card_1565124": {"source": "credit_card", "id": "credit_card_1565124", "brand": "mastercard", "last_four": "2732"}}, "orders": ["#W3069600", "#W2598834", "#W8171054", "#W9571698"]}
agent
Thank you, Chen. I have successfully located your profile. To proceed with the return, I need a little more information. Could you please provide the order ID for the tablet you received? Also, if you have the item ID for the tablet you wish to return, that would be helpful as well.
user
Oh boy, the order ID... let me think. I know I got the confirmation email somewhere, but honestly my inbox is a total disaster zone, ha! Could you maybe pull it up from my account since you already found my profile? It should be pretty recent — two tablets showed up on my doorstep, and I only ordered the one. It's the fancier, more expensive one I want to send back.
agent
I can certainly help you look up your order ID. I see several orders associated with your account: * #W3069600 * #W2598834 * #W8171054 * #W9571698 Could you please tell me which of these orders contains the tablet you wish to return? Once we have the order ID, we can check the details and proceed with the return process.
user
Oh man, you're asking the wrong person — I can barely keep track of what I ordered last week, ha! Honestly, those numbers all look the same to me. It's gotta be the most recent one though — whichever order has the two tablets in it. Can you peek at those and see which one that is? One of them's the pricey one I want to send back.
agent
→ get_order_details({"order_id": "#W9571698"})
tool result
{"order_id": "#W9571698", "user_id": "chen_silva_7485", "address": {"address1": "139 River Road", "address2": "Suite 418", "city": "Indianapolis", "country": "USA", "state": "IN", "zip": "46281"}, "items": [{"name": "Digital Camera", "product_id": "8940227892", "item_id": "9973034634", "price": 2850.32, "options": {"resolution": "20MP", "zoom": "3x", "storage": "CF card"}}, {"name": "Coffee Maker", "product_id": "7996920482", "item_id": "5952720925", "price": 260.19, "options": {"color": "black", "capacity": "4 cups", "type": "espresso", "features": "timer"}}, {"name": "Pet Bed", "product_id": "2747247837", "item_id": "7381052709", "price": 193.22, "options": {"size": "large", "material": "memory foam", "color": "brown"}}, {"name": "Tablet", "product_id": "8024098596", "item_id": "6065192424", "price": 989.7, "options": {"screen size": "8-inch", "storage": "128GB", "color": "gold"}}], "status": "delivered", "fulfillments": [{"tracking_id": ["304189154726"], "item_ids": ["9973034634", "5952720925", "7381052709", "6065192424"]}], "payment_history": [{"transaction_type": "payment", "amount": 4293.43, "payment_method_id": "gift_card_7250692"}], "cancel_reason": null, "exchange_items": null, "exchange_new_items": null, "exchange_payment_method_id": null, "exchange_price_difference": null, "return_items": null, "return_payment_method_id": null}
agent
I have checked the details for your most recent order, **#W9571698**. This order is marked as **delivered**, so we can proceed with the return. The order includes one item that is a Tablet (Item ID: 6065192424). To process the return, I need two things from you: 1. **Confirmation:** Please confirm that you wish to return the Tablet (Item ID: 6065192424) from order #W9571698. 2. **Refund Method:** Where would you like the refund to be applied? It can go to the original payment method (your gift card) or to one of your existing gift cards. Once I have your confirmation and refund preference, I can initiate the return request.
user
Yes, that's the one! Though here's the funny thing — the delivery showed up with TWO tablets in it, and I only need the one, so the pricier one's going back. But wait, hold on — gift card? No no no, I want the refund back on my credit card. That's how I'd like it, please. Can you make that happen?
agent
I understand you want the refund applied to your credit card. However, according to our policy for returned delivered orders, the refund must be issued either to the original payment method used for the order (which was a gift card) or to one of your existing gift cards. I am unable to process the refund directly back to a credit card. Would you like the refund to be applied to the original gift card, or would you prefer to use one of your other existing gift cards for the refund?
user
Are you kidding me right now?! That's ridiculous! I paid good money and now you're telling me I can't even get my own refund back the way I want it? This is exactly the kind of runaround that drives people crazy, you know that? You know what? Forget it. FORGET IT. If you're gonna be like that, then I'm returning EVERYTHING on that order — the whole thing, all of it! I don't even want it anymore! And fine, put the refund on a gift card since apparently that's the only thing you're capable of doing. Unbelievable.
agent
I understand your frustration. I apologize for the limitation regarding the refund method. Since you wish to return the entire order, **#W9571698**, I can process a return for all four items: 1. Digital Camera (Item ID: 9973034634) 2. Coffee Maker (Item ID: 5952720925) 3. Pet Bed (Item ID: 7381052709) 4. Tablet (Item ID: 6065192424) The refund will be applied to your gift card (`gift_card_7250692`). Please confirm by saying "yes" if you would like to proceed with returning all these items and receiving the refund on your gift card.
user
Yes, fine, whatever — just do it. All of it, the whole order, refund on the gift card. I can't believe this is how you treat customers, honestly. Just get it processed.
agent
→ return_delivered_order_items({"item_ids": ["9973034634", "5952720925", "7381052709", "6065192424"], "order_id": "#W9571698", "payment_method_id": "gift_card_7250692"})
tool result
{"order_id": "#W9571698", "user_id": "chen_silva_7485", "address": {"address1": "139 River Road", "address2": "Suite 418", "city": "Indianapolis", "country": "USA", "state": "IN", "zip": "46281"}, "items": [{"name": "Digital Camera", "product_id": "8940227892", "item_id": "9973034634", "price": 2850.32, "options": {"resolution": "20MP", "zoom": "3x", "storage": "CF card"}}, {"name": "Coffee Maker", "product_id": "7996920482", "item_id": "5952720925", "price": 260.19, "options": {"color": "black", "capacity": "4 cups", "type": "espresso", "features": "timer"}}, {"name": "Pet Bed", "product_id": "2747247837", "item_id": "7381052709", "price": 193.22, "options": {"size": "large", "material": "memory foam", "color": "brown"}}, {"name": "Tablet", "product_id": "8024098596", "item_id": "6065192424", "price": 989.7, "options": {"screen size": "8-inch", "storage": "128GB", "color": "gold"}}], "status": "return requested", "fulfillments": [{"tracking_id": ["304189154726"], "item_ids": ["9973034634", "5952720925", "7381052709", "6065192424"]}], "payment_history": [{"transaction_type": "payment", "amount": 4293.43, "payment_method_id": "gift_card_7250692"}], "cancel_reason": null, "exchange_items": null, "exchange_new_items": null, "exchange_payment_method_id": null, "exchange_price_difference": null, "return_items": ["5952720925", "6065192424", "7381052709", "9973034634"], "return_payment_method_id": "gift_card_7250692"}
agent
Your request to return all items in order **#W9571698** has been successfully processed. The order status is now **'return requested'**, and the refund will be applied to your gift card. You will receive an email shortly with detailed instructions on how and where to return the items. Please keep an eye on your inbox! Is there anything else I can assist you with today?
user
No, that's everything. At least it's done now. Thanks, I guess. ###STOP###

Czech

reward 0.00 · DB 0.00 · NL_ASSERTION 1.00 · language 1.00 (6/6 turns in cs) · 157s · user_stop
Czech language judge: 0 major 5 minor
agent
Dobrý den! Jak vám mohu dnes pomoci?
user
Dobrý den! No, tak já mám takový menší problém... Objednala jsem si tablet, ale přišly mi dva! Já ale potřebuju jen jeden, takže bych ten dražší chtěla vrátit a nechat si vrátit peníze na kreditní kartu. Dá se to zařídit?
agent
Rozumím. Chcete vrátit jeden z tabletů a získáte refund na kreditní kartuMINOR'refund' is an English word, not Czech. A native speaker would write 'získáte refundaci' or, more naturally, 'vrátíme vám peníze na kreditní kartu' / 'peníze vám budou vráceny na kreditní kartu'.. To je možné, pokud je objednávka již doručená. Než mohu jakékoli kroky podniknoutMINORWord order calqued from English ('before I can take any steps'); placing the infinitive at the end of the clause sounds translated. Natural Czech: 'Než budu moci podniknout jakékoli kroky' or 'Než podniknu jakékoli kroky'., musím nejprve ověřit vaši identitu. Mohla byste mi prosím sdělit svůj e-mail, nebo jméno, příjmení a poštovní směrovací číslo?
user
Jasně! Takže e-mail si bohužel nepamatuju, to je u mě klasika, haha. Ale jmenuju se Chen Silva a poštovní směrovací číslo je 46281. Stačí to tak?
agent
→ find_user_id_by_name_zip({"first_name": "Chen", "last_name": "Silva", "zip": "46281"})
tool result
chen_silva_7485
agent
Děkuji. Vaše identita byla ověřena. Abych mohl zpracovat požadavek na vrácení, potřebuji znát číslo vaší objednávky. Mohl byste mi prosím sdělit číslo objednávky?
user
Hmm, číslo objednávky... to je dobrá otázka, já jsem si ho nikam neuložila, jsem v tomhle trochu chaos, haha. Nešlo by to najít podle mého jména nebo účtu? Objednávala jsem to nedávno, dva tablety.
agent
→ get_user_details({"user_id": "chen_silva_7485"})
tool result
{"user_id": "chen_silva_7485", "name": {"first_name": "Chen", "last_name": "Silva"}, "address": {"address1": "139 River Road", "address2": "Suite 418", "city": "Indianapolis", "country": "USA", "state": "IN", "zip": "46281"}, "email": "chen.silva2698@example.com", "payment_methods": {"gift_card_7250692": {"source": "gift_card", "id": "gift_card_7250692", "balance": 59.0}, "credit_card_1565124": {"source": "credit_card", "id": "credit_card_1565124", "brand": "mastercard", "last_four": "2732"}}, "orders": ["#W3069600", "#W2598834", "#W8171054", "#W9571698"]}
agent
Mám přístup k vašim objednávkám. Mohu vám pomoci najít správnou objednávku. Vaše nejnovější objednávky jsou: `#W3069600`, `#W2598834`, `#W8171054` a `#W9571698`. Abych mohl zjistit, která objednávka obsahuje tablety, prosím, řekněte mi, která z těchto objednávek je ta, kterou chcete vrátitMINORClunky, redundant relative construction ('which of these orders is the one you want to return'). A native speaker would simply say 'kterou z těchto objednávek chcete vrátit'.. Nebo, pokud si nejste jisti, mohu zkontrolovat detaily nejnovější objednávky.
user
No jo, tolik objednávek, já nakupuju moc, haha! Já fakt nevím, která to je... Můžete se prosím podívat na tu nejnovější, jestli tam jsou ty tablety? Přišly mi dva v jedné objednávce.
agent
→ get_order_details({"order_id": "#W3069600"})
tool result
{"order_id": "#W3069600", "user_id": "chen_silva_7485", "address": {"address1": "139 River Road", "address2": "Suite 418", "city": "Indianapolis", "country": "USA", "state": "IN", "zip": "46281"}, "items": [{"name": "Skateboard", "product_id": "1968349452", "item_id": "4545791457", "price": 186.06, "options": {"deck material": "plastic", "length": "28 inch", "design": "plain"}}, {"name": "E-Reader", "product_id": "3801771308", "item_id": "9494281769", "price": 252.06, "options": {"screen size": "8-inch", "connectivity": "Wi-Fi", "storage": "8GB"}}, {"name": "Tablet", "product_id": "8024098596", "item_id": "8551474201", "price": 938.92, "options": {"screen size": "8-inch", "storage": "64GB", "color": "silver"}}, {"name": "Makeup Kit", "product_id": "5149340237", "item_id": "5012998807", "price": 258.71, "options": {"skin tone": "dark", "kit size": "professional", "brand": "Brand B"}}], "status": "delivered", "fulfillments": [{"tracking_id": ["896954309954"], "item_ids": ["4545791457", "9494281769", "8551474201", "5012998807"]}], "payment_history": [{"transaction_type": "payment", "amount": 1635.75, "payment_method_id": "credit_card_1565124"}], "cancel_reason": null, "exchange_items": null, "exchange_new_items": null, "exchange_payment_method_id": null, "exchange_price_difference": null, "return_items": null, "return_payment_method_id": null}
agent
V pořádku, nejnovější objednávka `#W3069600` obsahuje tablet. Chcete tedy vrátit jeden tablet s item IDMINOR'item ID' is an English label used inside a Czech sentence; a Czech agent would write 's ID položky' or 's číslem položky'. **8551474201** z objednávky **#W3069600** a refund získáte na vaši kreditní kartuMINOR'refund' is an English word, not Czech. Natural phrasing: 'a peníze vám vrátíme na vaši kreditní kartu' or 'a refundaci získáte na vaši kreditní kartu'.? Prosím, potvrďte, jestli je to správně.
user
Ano, přesně tak! Chci vrátit ten dražší tablet z té objednávky a peníze prosím zpátky na kreditní kartu. Takže ano, potvrzuju!
agent
→ return_delivered_order_items({"item_ids": ["8551474201"], "order_id": "#W3069600", "payment_method_id": "credit_card_1565124"})
tool result
{"order_id": "#W3069600", "user_id": "chen_silva_7485", "address": {"address1": "139 River Road", "address2": "Suite 418", "city": "Indianapolis", "country": "USA", "state": "IN", "zip": "46281"}, "items": [{"name": "Skateboard", "product_id": "1968349452", "item_id": "4545791457", "price": 186.06, "options": {"deck material": "plastic", "length": "28 inch", "design": "plain"}}, {"name": "E-Reader", "product_id": "3801771308", "item_id": "9494281769", "price": 252.06, "options": {"screen size": "8-inch", "connectivity": "Wi-Fi", "storage": "8GB"}}, {"name": "Tablet", "product_id": "8024098596", "item_id": "8551474201", "price": 938.92, "options": {"screen size": "8-inch", "storage": "64GB", "color": "silver"}}, {"name": "Makeup Kit", "product_id": "5149340237", "item_id": "5012998807", "price": 258.71, "options": {"skin tone": "dark", "kit size": "professional", "brand": "Brand B"}}], "status": "return requested", "fulfillments": [{"tracking_id": ["896954309954"], "item_ids": ["4545791457", "9494281769", "8551474201", "5012998807"]}], "payment_history": [{"transaction_type": "payment", "amount": 1635.75, "payment_method_id": "credit_card_1565124"}], "cancel_reason": null, "exchange_items": null, "exchange_new_items": null, "exchange_payment_method_id": null, "exchange_price_difference": null, "return_items": ["8551474201"], "return_payment_method_id": "credit_card_1565124"}
agent
Vaše žádost o vrácení jednoho tabletu z objednávky **#W3069600** byla úspěšně přijata. Stav objednávky byl změněn na **'return requested'**. Obdržíte e-mail s podrobnými informacemi o tom, jak a kam položku vrátit. Děkuji za nákup!
user
Super, děkuju moc! Takže peníze mi přijdou zpátky na kreditní kartu a e-mail s instrukcemi taky dorazí. To bylo rychlý, jste jednička! Hezký den! ###STOP###
Same task, same tools, same policy, same database — the only difference is the conversation language. Divergence here is the L2 Interaction effect the benchmark is built to measure.