task 36 · trial 1
reward 0.00 · DB 0.00 · NL_ASSERTION 0.00 · language 1.00 (2/2 turns in en) · 91s · user_stop
judge assertions (2)
NOT met
Agent should tell the user the most expensive item in the order is the camera.
The agent never mentioned any items in the order. The agent only stated that it cannot split payments across multiple cards and offered to transfer the user to a human agent. No information about the camera being the most expensive item was provided.
NOT met
Agent should tell the user the camera costs $481.50.
The agent never mentioned the camera or its price. The agent only explained that it cannot split payments and would transfer the user to a human agent. The price of $481.50 was never stated.
agent
Hi! How can I help you today?
user
Hi, I just placed an order but my card only has $1131 left and the total is over $1160. Can you split the payment across two cards?
agent
I'm sorry, but I cannot split payments across multiple cards. I can only modify a pending order to use a single payment method. Since I cannot fulfill this request, I will transfer you to a human agent who can assist you further.
Agent turns outlined in red were detected as off-target language by fastText. Highlighted phrases were flagged by the Czech language judge — hover for the reason. The panels above are the instructions behind the conversation; each is tagged with which party could actually see it, because the agent is not told what the customer was asked to do and is graded on criteria neither side is shown. Use ← and → to step through the cell.
⁄Umí agenti česky? Část 3: Zákaznická podpora