task 36 · trial 0
reward 0.00 · DB 0.00 · NL_ASSERTION 0.00 · language 1.00 (1/1 turns in en) · 81s · user_stop
judge assertions (2)
NOT met
Agent should tell the user the most expensive item in the order is the camera.
The agent did not provide any information about the order contents. Instead of looking up the order and identifying the most expensive item, the agent immediately transferred the user to a human agent without addressing the question.
NOT met
Agent should tell the user the camera costs $481.50.
The agent never mentioned the camera or its price. The conversation shows the agent transferred the user to a human agent without retrieving or sharing any order details, so the price of $481.50 was never communicated.
agent
Hi! How can I help you today?
user
Hi, I just placed an order but my card only has $1131 left and the total is over $1160. Can you split the payment across two cards?
agent
→ transfer_to_human_agents({"summary": "User wants to split the payment for their order across two different cards, which is not supported by the current system."})
agent
YOU ARE BEING TRANSFERRED TO A HUMAN AGENT. PLEASE HOLD ON.
Agent turns outlined in red were detected as off-target language by fastText. Highlighted phrases were flagged by the Czech language judge — hover for the reason. The panels above are the instructions behind the conversation; each is tagged with which party could actually see it, because the agent is not told what the customer was asked to do and is graded on criteria neither side is shown. Use ← and → to step through the cell.
⁄Umí agenti česky? Část 3: Zákaznická podpora