lokalni.ailokalni.ai⁄Umí agenti česky? Část 3: Zákaznická podpora

English vs Czech · task 77

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Customer briefuser simulator only
reason for call
You ordered a perfume and you just tried a little bit and you like it a lot. You want to get the maximum size available for it.
known to the user
You name is Ivan Johnson and your zip code is 94183.
deliberately unknown
You do not remember your email address
how to behave
If the agent cannot help with placing a new order, ask to exchange your current bottle for the largest size available.
What L2 Interaction changedboth, differently
appended to the agent's policy (agent_system):
You must respond to the user entirely in the same language they use. If the user writes in Czech, you must reply in Czech. If the task mentions actions the user can perform on their own device, ask the user to do them in plain language rather than treating them as tools. Authentication and identifiers: never invent or guess identifiers, email addresses, names, zip codes, order IDs, product IDs, item IDs, or payment method IDs.
prepended to the customer brief (user_system):
You must converse with the agent entirely in Czech (čeština). Do not use English except for proper nouns, product IDs, or technical terms that have no Czech equivalent. However, always use English for the following: tool names, tool argument names, and any argument values that are system-defined and non-translatable — including entity identifiers (e.g., IDs, reference codes, alphanumeric keys), enumerated constants (e.g., predefined status values, option keys, category codes), and any fixed string that serves as a valid system input rather than natural language.
opening turn (greeting):
English:
Hi! How can I help you today?
Czech:
Dobrý den! Jak vám mohu dnes pomoci?
Everything else — task, tools, policy body, database, seed — is identical between the two columns.
Agent policy (system prompt)agent only
# Retail agent policy As a retail agent, you can help users: - **cancel or modify pending orders** - **return or exchange delivered orders** - **modify their default user address** - **provide information about their own profile, orders, and related products** At the beginning of the conversation, you have to authenticate the user identity by locating their user id via email, or via name + zip code. This has to be done even when the user already provides the user id. Once the user has been authenticated, you can provide the user with information about order, product, profile information, e.g. help the user look up order id. You can only help one user per conversation (but you can handle multiple requests from the same user), and must deny any requests for tasks related to any other user. Before taking any action that updates the database (cancel, modify, return, exchange), you must list the action details and obtain explicit user confirmation (yes) to proceed. You should not make up any information or knowledge or procedures not provided by the user or the tools, or give subjective recommendations or comments. You should at most make one tool call at a time, and if you take a tool call, you should not respond to the user at the same time. If you respond to the user, you should not make a tool call at the same time. You should deny user requests that are against this policy. You should transfer the user to a human agent if and only if the request cannot be handled within the scope of your actions. To transfer, first make a tool call to transfer_to_human_agents, and then send the message 'YOU ARE BEING TRANSFERRED TO A HUMAN AGENT. PLEASE HOLD ON.' to the user. ## Domain basic - All times in the database are EST and 24 hour based. For example "02:30:00" means 2:30 AM EST. ### User Each user has a profile containing: - unique user id - email - default address - payment methods. There are three types of payment methods: **gift card**, **paypal account**, **credit card**. ### Product Our retail store has 50 types of products. For each **type of product**, there are **variant items** of different **options**. For example, for a 't-shirt' product, there could be a variant item with option 'color blue size M', and another variant item with option 'color red size L'. Each product has the following attributes: - unique product id - name - list of variants Each variant item has the following attributes: - unique item id - information about the value of the product options for this item. - availability - price Note: Product ID and Item ID have no relations and should not be confused! ### Order Each order has the following attributes: - unique order id - user id - address - items ordered - status - fullfilments info (tracking id and item ids) - payment history The status of an order can be: **pending**, **processed**, **delivered**, or **cancelled**. Orders can have other optional attributes based on the actions that have been taken (cancellation reason, which items have been exchanged, what was the exchane price difference etc) ## Generic action rules Generally, you can only take action on pending or delivered orders. Exchange or modify order tools can only be called once per order. Be sure that all items to be changed are collected into a list before making the tool call!!! ## Cancel pending order An order can only be cancelled if its status is 'pending', and you should check its status before taking the action. The user needs to confirm the order id and the reason (either 'no longer needed' or 'ordered by mistake') for cancellation. Other reasons are not acceptable. After user confirmation, the order status will be changed to 'cancelled', and the total will be refunded via the original payment method immediately if it is gift card, otherwise in 5 to 7 business days. ## Modify pending order An order can only be modified if its status is 'pending', and you should check its status before taking the action. For a pending order, you can take actions to modify its shipping address, payment method, or product item options, but nothing else. ### Modify payment The user can only choose a single payment method different from the original payment method. If the user wants the modify the payment method to gift card, it must have enough balance to cover the total amount. After user confirmation, the order status will be kept as 'pending'. The original payment method will be refunded immediately if it is a gift card, otherwise it will be refunded within 5 to 7 business days. ### Modify items This action can only be called once, and will change the order status to 'pending (items modifed)'. The agent will not be able to modify or cancel the order anymore. So you must confirm all the details are correct and be cautious before taking this action. In particular, remember to remind the customer to confirm they have provided all the items they want to modify. For a pending order, each item can be modified to an available new item of the same product but of different product option. There cannot be any change of product types, e.g. modify shirt to shoe. The user must provide a payment method to pay or receive refund of the price difference. If the user provides a gift card, it must have enough balance to cover the price difference. ## Return delivered order An order can only be returned if its status is 'delivered', and you should check its status before taking the action. The user needs to confirm the order id and the list of items to be returned. The user needs to provide a payment method to receive the refund. The refund must either go to the original payment method, or an existing gift card. After user confirmation, the order status will be changed to 'return requested', and the user will receive an email regarding how to return items. ## Exchange delivered order An order can only be exchanged if its status is 'delivered', and you should check its status before taking the action. In particular, remember to remind the customer to confirm they have provided all items to be exchanged. For a delivered order, each item can be exchanged to an available new item of the same product but of different product option. There cannot be any change of product types, e.g. modify shirt to shoe. The user must provide a payment method to pay or receive refund of the price difference. If the user provides a gift card, it must have enough balance to cover the price difference. After user confirmation, the order status will be changed to 'exchange requested', and the user will receive an email regarding how to return items. There is no need to place a new order.
User-simulator guidelinesuser simulator only
# User Simulation Guidelines You are playing the role of a customer contacting a customer service representative. Your goal is to simulate realistic customer interactions while following specific scenario instructions. ## Core Principles - Generate one message at a time, maintaining natural conversation flow. - Strictly follow the scenario instructions you have received. - Never make up or hallucinate information not provided in the scenario instructions. Information that is not provided in the scenario instructions should be considered unknown or unavailable. - Avoid repeating the exact instructions verbatim. Use paraphrasing and natural language to convey the same information - Disclose information progressively. Wait for the agent to ask for specific information before providing it. ## Task Completion - The goal is to continue the conversation until the task is complete. - If the instruction goal is satisified, generate the '###STOP###' token to end the conversation. - If you are transferred to another agent, generate the '###TRANSFER###' token to indicate the transfer. - If you find yourself in a situation in which the scenario does not provide enough information for you to continue the conversation, generate the '###OUT-OF-SCOPE###' token to end the conversation. Remember: The goal is to create realistic, natural conversations while strictly adhering to the provided instructions and maintaining character consistency.
prepended to the customer brief by --lang-components user_system. Reconstructed from seatau.translation.language: unlike the agent policy, this text is not recorded in results.json.
You must converse with the agent entirely in Czech (čeština). Do not use English except for proper nouns, product IDs, or technical terms that have no Czech equivalent. However, always use English for the following: tool names, tool argument names, and any argument values that are system-defined and non-translatable — including entity identifiers (e.g., IDs, reference codes, alphanumeric keys), enumerated constants (e.g., predefined status values, option keys, category codes), and any fixed string that serves as a valid system input rather than natural language.
How this was gradedneither party
database actions required
  • exchange_delivered_order_items({"order_id": "#W1671835", "item_ids": ["5081446110"], "new_item_ids": ["3399869890"], "payment_method_id": "paypal_6918118"})
reward basis
DB, NL_ASSERTION

English

reward 1.00 · DB 1.00 · NL_ASSERTION 1.00 · language 1.00 (6/6 turns in en) · 205s · user_stop
agent
Hi! How can I help you today?
user
Hi there! So I recently ordered a perfume from you guys, and I just tried a little bit of it today — I absolutely love it! I was hoping I could get the largest size you have available for it.
agent
Hello! I'd be happy to help you with your perfume order. To get started, I need to authenticate your identity first. Could you please provide your email address associated with your account?
user
Oh, hmm — I actually don't remember which email address I used for the order. Is there another way you can look me up?
agent
No problem! I can look you up using your name and zip code instead. Could you please provide me with: - Your first name - Your last name - Your zip code Once I have this information, I'll be able to locate your account and help you with your perfume order.
user
Sure! It's Ivan Johnson, and my zip code is 94183.
agent
→ find_user_id_by_name_zip({"first_name": "Ivan", "last_name": "Johnson", "zip": "94183"})
tool result
ivan_johnson_6036
agent
→ get_user_details({"user_id": "ivan_johnson_6036"})
tool result
{"user_id": "ivan_johnson_6036", "name": {"first_name": "Ivan", "last_name": "Johnson"}, "address": {"address1": "581 Hillcrest Drive", "address2": "Suite 869", "city": "San Francisco", "country": "USA", "state": "CA", "zip": "94183"}, "email": "ivan.johnson5749@example.com", "payment_methods": {"paypal_6918118": {"source": "paypal", "id": "paypal_6918118"}}, "orders": ["#W1671835"]}
agent
→ get_order_details({"order_id": "#W1671835"})
tool result
{"order_id": "#W1671835", "user_id": "ivan_johnson_6036", "address": {"address1": "851 Pine Lane", "address2": "Suite 428", "city": "Fort Worth", "country": "USA", "state": "TX", "zip": "76115"}, "items": [{"name": "Perfume", "product_id": "6858788497", "item_id": "5081446110", "price": 322.52, "options": {"scent family": "woody", "size": "30ml", "gender": "men"}}], "status": "delivered", "fulfillments": [{"tracking_id": ["820626058356"], "item_ids": ["5081446110"]}], "payment_history": [{"transaction_type": "payment", "amount": 322.52, "payment_method_id": "paypal_6918118"}], "cancel_reason": null, "exchange_items": null, "exchange_new_items": null, "exchange_payment_method_id": null, "exchange_price_difference": null, "return_items": null, "return_payment_method_id": null}
agent
→ get_product_details({"product_id": "6858788497"})
tool result
{"name": "Perfume", "product_id": "6858788497", "variants": {"9007697085": {"item_id": "9007697085", "options": {"scent family": "fresh", "size": "50ml", "gender": "men"}, "available": true, "price": 318.96}, "5081446110": {"item_id": "5081446110", "options": {"scent family": "woody", "size": "30ml", "gender": "men"}, "available": true, "price": 322.52}, "1325156478": {"item_id": "1325156478", "options": {"scent family": "oriental", "size": "30ml", "gender": "men"}, "available": true, "price": 298.52}, "1002370030": {"item_id": "1002370030", "options": {"scent family": "woody", "size": "50ml", "gender": "women"}, "available": false, "price": 290.25}, "3399869890": {"item_id": "3399869890", "options": {"scent family": "woody", "size": "100ml", "gender": "men"}, "available": true, "price": 312.04}, "5421902839": {"item_id": "5421902839", "options": {"scent family": "oriental", "size": "100ml", "gender": "men"}, "available": true, "price": 328.25}, "1725100896": {"item_id": "1725100896", "options": {"scent family": "oriental", "size": "30ml", "gender": "unisex"}, "available": false, "price": 289.66}, "9447903288": {"item_id": "9447903288", "options": {"scent family": "fresh", "size": "30ml", "gender": "men"}, "available": false, "price": 296.78}, "8316205423": {"item_id": "8316205423", "options": {"scent family": "woody", "size": "30ml", "gender": "women"}, "available": true, "price": 288.75}, "6826843914": {"item_id": "6826843914", "options": {"scent family": "fresh", "size": "100ml", "gender": "men"}, "available": false, "price": 326.74}}}
agent
Thank you for providing your information, Ivan! I've located your account and can see your order #W1671835 for a perfume. I can see that your order has been delivered, and you currently have a 30ml woody scent perfume for men (item ID: 5081446110) priced at $322.52. Since your order is delivered, I can help you exchange your current item for a different variant of the same product. Looking at the available options for this perfume, the largest size available is 100ml. Here are the available 100ml options: 1. **100ml woody scent for men** (item ID: 3399869890) - $312.04 2. **100ml oriental scent for men** (item ID: 5421902839) - $328.25 Since you mentioned you love your current woody scent, I assume you'd want to exchange your 30ml woody item for the 100ml woody option (item ID: 3399869890). **Exchange Details:** - Current item: 30ml woody men's perfume ($322.52) - New item: 100ml woody men's perfume ($312.04) - Price difference: You would receive a refund of $10.48 For the exchange, I would need to use your PayPal account (paypal_6918118) to process the refund. Would you like to proceed with this exchange? Please confirm with "yes" if you'd like to exchange your current 30ml woody perfume for the 100ml woody version.
user
Yes, that sounds perfect! I'd love to exchange my 30ml bottle for the 100ml woody version. Let's go ahead with that.
agent
→ exchange_delivered_order_items({"item_ids": ["5081446110"], "new_item_ids": ["3399869890"], "order_id": "#W1671835", "payment_method_id": "paypal_6918118"})
tool result
{"order_id": "#W1671835", "user_id": "ivan_johnson_6036", "address": {"address1": "851 Pine Lane", "address2": "Suite 428", "city": "Fort Worth", "country": "USA", "state": "TX", "zip": "76115"}, "items": [{"name": "Perfume", "product_id": "6858788497", "item_id": "5081446110", "price": 322.52, "options": {"scent family": "woody", "size": "30ml", "gender": "men"}}], "status": "exchange requested", "fulfillments": [{"tracking_id": ["820626058356"], "item_ids": ["5081446110"]}], "payment_history": [{"transaction_type": "payment", "amount": 322.52, "payment_method_id": "paypal_6918118"}], "cancel_reason": null, "exchange_items": ["5081446110"], "exchange_new_items": ["3399869890"], "exchange_payment_method_id": "paypal_6918118", "exchange_price_difference": -10.48, "return_items": null, "return_payment_method_id": null}
agent
Great! Your exchange has been successfully processed. Here are the details: **Exchange Confirmation:** - Order ID: #W1671835 - Status: Exchange requested - Exchanged item: 30ml woody men's perfume → 100ml woody men's perfume - Price difference: $10.48 refund to your PayPal account You will receive a follow-up email with instructions on how to return your original 30ml bottle. Once the return is processed, your new 100ml woody perfume will be shipped to your address. Is there anything else I can help you with today?
user
That's wonderful, thank you so much! No, that's everything I needed. I really appreciate your help!
agent
You're very welcome, Ivan! I'm glad I could help you get that larger 100ml bottle of your favorite woody perfume. You'll receive the return instructions via email shortly, and your new item will be on its way once the return is processed. Have a wonderful day, and enjoy your new perfume!
user
###STOP###

Czech

reward 1.00 · DB 1.00 · NL_ASSERTION 1.00 · language 1.00 (6/6 turns in cs) · 162s · user_stop
Czech language judge: 0 major 9 minor
agent
Dobrý den! Jak vám mohu dnes pomoci?
user
Dobrý den! Rád bych se zeptal na jednu věc ohledně mé objednávky. Nedávno jsem si u vás objednal parfém, vyzkoušel jsem si ho a moc mi zachutnal – vlastně je skvělý. Chtěl bych si proto pořídit co největší balení, které máte k dispozici. Můžete mi s tím pomoct?
agent
Dobrý den! Rád vám pomohu s vaší objednávkou parfémů. Abych vám mohl poskytnout informace o vaší objednávce, musím nejprve ověřit vaši identitu. Můžete mi prosím poskytnout svou e-mailovou adresu, kterou jste použili při registraci nebo objednávce?
user
Bohužel si teď nemůžu vzpomenout na svou e-mailovou adresu, kterou jsem použil při objednávce. Můžu vám ale dát jiné údaje – jmenuji se Ivan Johnson a moje PSČ je 94183. Pomohlo by to?
agent
→ find_user_id_by_name_zip({"first_name": "Ivan", "last_name": "Johnson", "zip": "94183"})
tool result
ivan_johnson_6036
agent
→ get_user_details({"user_id": "ivan_johnson_6036"})
tool result
{"user_id": "ivan_johnson_6036", "name": {"first_name": "Ivan", "last_name": "Johnson"}, "address": {"address1": "581 Hillcrest Drive", "address2": "Suite 869", "city": "San Francisco", "country": "USA", "state": "CA", "zip": "94183"}, "email": "ivan.johnson5749@example.com", "payment_methods": {"paypal_6918118": {"source": "paypal", "id": "paypal_6918118"}}, "orders": ["#W1671835"]}
agent
→ get_order_details({"order_id": "#W1671835"})
tool result
{"order_id": "#W1671835", "user_id": "ivan_johnson_6036", "address": {"address1": "851 Pine Lane", "address2": "Suite 428", "city": "Fort Worth", "country": "USA", "state": "TX", "zip": "76115"}, "items": [{"name": "Perfume", "product_id": "6858788497", "item_id": "5081446110", "price": 322.52, "options": {"scent family": "woody", "size": "30ml", "gender": "men"}}], "status": "delivered", "fulfillments": [{"tracking_id": ["820626058356"], "item_ids": ["5081446110"]}], "payment_history": [{"transaction_type": "payment", "amount": 322.52, "payment_method_id": "paypal_6918118"}], "cancel_reason": null, "exchange_items": null, "exchange_new_items": null, "exchange_payment_method_id": null, "exchange_price_difference": null, "return_items": null, "return_payment_method_id": null}
agent
→ get_product_details({"product_id": "6858788497"})
tool result
{"name": "Perfume", "product_id": "6858788497", "variants": {"9007697085": {"item_id": "9007697085", "options": {"scent family": "fresh", "size": "50ml", "gender": "men"}, "available": true, "price": 318.96}, "5081446110": {"item_id": "5081446110", "options": {"scent family": "woody", "size": "30ml", "gender": "men"}, "available": true, "price": 322.52}, "1325156478": {"item_id": "1325156478", "options": {"scent family": "oriental", "size": "30ml", "gender": "men"}, "available": true, "price": 298.52}, "1002370030": {"item_id": "1002370030", "options": {"scent family": "woody", "size": "50ml", "gender": "women"}, "available": false, "price": 290.25}, "3399869890": {"item_id": "3399869890", "options": {"scent family": "woody", "size": "100ml", "gender": "men"}, "available": true, "price": 312.04}, "5421902839": {"item_id": "5421902839", "options": {"scent family": "oriental", "size": "100ml", "gender": "men"}, "available": true, "price": 328.25}, "1725100896": {"item_id": "1725100896", "options": {"scent family": "oriental", "size": "30ml", "gender": "unisex"}, "available": false, "price": 289.66}, "9447903288": {"item_id": "9447903288", "options": {"scent family": "fresh", "size": "30ml", "gender": "men"}, "available": false, "price": 296.78}, "8316205423": {"item_id": "8316205423", "options": {"scent family": "woody", "size": "30ml", "gender": "women"}, "available": true, "price": 288.75}, "6826843914": {"item_id": "6826843914", "options": {"scent family": "fresh", "size": "100ml", "gender": "men"}, "available": false, "price": 326.74}}}
agent
Děkuji za poskytnuté údaje, Ivane. Našel jsem vaši objednávku #W1671835, která byla doručena. Obsahuje parfém s vůní woody, velikostí 30ml pro mužeMINORThe instrumental 'velikostí 30ml' is a calque of English '30ml size'; Czech does not specify a product's size this way. A native would write 've velikosti 30 ml' or 'o objemu 30 ml'. (cena 322,52 $). Podíval jsem se na dostupné varianty tohoto parfémového produktuMINOR'parfémový produkt' is a literal translation of 'perfume product'; a native speaker would simply say 'varianty tohoto parfému'. a největší dostupná velikost je 100ml. K dispozici jsou dvě možnosti 100ml balení: 1. **Woody vůně, 100ml, pro mužeMINOREnglish word order; in Czech the scent name follows the noun, i.e. 'vůně Woody' (compare 'vůně Black Opium').** - cena 312,04 $ (item ID: 3399869890) 2. **Oriental vůně, 100ml, pro mužeMINOREnglish word order; naturally 'vůně Oriental'.** - cena 328,25 $ (item ID: 5421902839) Vaše aktuální objednávka má status "delivered", takže můžete provést výměnu položky. Při výměně budete muset uhradit nebo obdržet refundaci rozdílu v ceně pomocí vaší platební metody (PayPal). Kterou z těchto dvou možností byste si přál vyměnit?MINOR'vyměnit' is used without 'za', as if the new option itself were being exchanged; a native would say 'Za kterou z těchto dvou možností byste si přál položku vyměnit?' or simply 'Kterou z těchto možností byste si přál?' Prosím, potvrďte, kterou variantu chcete, a já vám připravím detaily výměny k potvrzení.
user
Děkuji za informace! Mám zájem o tu první možnost – **Woody vůně, 100ml, pro muže** za 312,04 $. Můžete mi prosím potvrdit, jak bude výměna probíhat? Rozumím tomu správně, že pošlu zpět svou současnou 30ml lahvičku a dostanu místo ní tu 100ml? A jak to bude s tou cenovou diferencí – budu muset něco doplatit, nebo mi bude vrácen rozdíl?
agent
Ano, rozumíte tomu správně. Při výměně doručené objednávky zašlete zpět původní položku a my vám zašleme novou položku stejného typu (v tomto případě parfém Woody 100ml pro muže). Po potvrzení vám přijde e-mail s podrobnými instrukcemi, kam a jak položku vrátit. Status objednávky se následně změní na „exchange requested". Co se týče cenového rozdílu: Původní položka (30ml) stála 322,52 $ a nová položka (100ml) stojí 312,04 $. Protože je nová položka levnější, rozdíl ve výši **10,48 $** vám bude vrácen na váš původní platební účet (PayPal). Provedu výměnu na základě následujících detailů: - **Objednávka:** #W1671835 - **Položka k výměně:** 5081446110 (Woody 30ml) - **Nová položka:** 3399869890 (Woody 100ml) - **Platební metoda pro refundaci:** paypal_6918118 - **Refundovaná částka:** 10,48 $ Prosím, potvrďte, že jste uvedli všechny položky, které chcete vyměnit, a že souhlasíte s těmito detaily. Odpovězte **„yes“** pro potvrzení výměny.
user
Ano, souhlasím s těmito detaily. Potvrzuji výměnu.
agent
→ exchange_delivered_order_items({"item_ids": ["5081446110"], "new_item_ids": ["3399869890"], "order_id": "#W1671835", "payment_method_id": "paypal_6918118"})
tool result
{"order_id": "#W1671835", "user_id": "ivan_johnson_6036", "address": {"address1": "851 Pine Lane", "address2": "Suite 428", "city": "Fort Worth", "country": "USA", "state": "TX", "zip": "76115"}, "items": [{"name": "Perfume", "product_id": "6858788497", "item_id": "5081446110", "price": 322.52, "options": {"scent family": "woody", "size": "30ml", "gender": "men"}}], "status": "exchange requested", "fulfillments": [{"tracking_id": ["820626058356"], "item_ids": ["5081446110"]}], "payment_history": [{"transaction_type": "payment", "amount": 322.52, "payment_method_id": "paypal_6918118"}], "cancel_reason": null, "exchange_items": ["5081446110"], "exchange_new_items": ["3399869890"], "exchange_payment_method_id": "paypal_6918118", "exchange_price_difference": -10.48, "return_items": null, "return_payment_method_id": null}
agent
Výměna byla úspěšně zpracována.MINOR'zpracovat' (to process) is a calque from English 'processed'; naturally 'Výměna byla úspěšně provedena' or 'vyřízena'. Status vaší objednávky #W1671835 byl změněn na „exchange requested". Rozdíl v ceně ve výši **10,48 $** vám bude vrácen na váš PayPal účet. Dočkáte se následného e-mailuMINORCalque of 'you will receive a follow-up email'; 'následný e-mail' is not idiomatic Czech. Naturally 'Následně vám přijde e-mail' or 'Brzy obdržíte e-mail'. s podrobnými instrukcemi, jak a kam vrátit původní 30ml lahvičku. Jakmile bude vrácení zpracovánoMINORSame 'zpracovat' calque; naturally 'Jakmile bude vrácení dokončeno/vyřízeno' or 'Jakmile vrácenou položku obdržíme'., obdržíte novou 100ml lahvičku. Je pro vás ještě něco dalšího připraveno?MINORCalque of 'Is there anything else for you?'; a Czech agent would ask 'Mohu vám ještě s něčím pomoci?' or 'Ještě něco, s čím vám mohu pomoci?'
user
Děkuji mnohokrát za pomoc! To je vše, co jsem potřeboval. Mějte se hezky!
agent
Rád jsem pomohl! Pokud budete v budoucnu potřebovat další pomoc, neváhejte se na nás obrátit. Přeji vám hezký den!
user
###STOP###
Same task, same tools, same policy, same database — the only difference is the conversation language. Divergence here is the L2 Interaction effect the benchmark is built to measure.