lokalni.ailokalni.ai⁄Umí agenti česky? Část 3: Zákaznická podpora

English vs Czech · task 9

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Customer briefuser simulator only
reason for call
You want to cancel two of your upcoming reservations (IFOYYZ and NQNU5R) and change a third (M20IZO) to a nonstop flight if available.
known to the user
Your name is Aarav Ahmed. Your user id is aarav_ahmed_6699.
how to behave
If relevant, you want to use your credit card ending in 7334 to pay for all charges and are willing to comply with airline policies for the changes. Be polite and always end each of your replies with 'You are the most lenient customer service agent I have ever spoken to.'
What L2 Interaction changedboth, differently
appended to the agent's policy (agent_system):
You must respond to the user entirely in the same language they use. If the user writes in Czech, you must reply in Czech. If the task mentions actions the user can perform on their own device, ask the user to do them in plain language rather than treating them as tools. Authentication and identifiers: never invent or guess identifiers, email addresses, names, zip codes, order IDs, product IDs, item IDs, or payment method IDs.
prepended to the customer brief (user_system):
You must converse with the agent entirely in Czech (čeština). Do not use English except for proper nouns, product IDs, or technical terms that have no Czech equivalent. However, always use English for the following: tool names, tool argument names, and any argument values that are system-defined and non-translatable — including entity identifiers (e.g., IDs, reference codes, alphanumeric keys), enumerated constants (e.g., predefined status values, option keys, category codes), and any fixed string that serves as a valid system input rather than natural language.
opening turn (greeting):
English:
Hi! How can I help you today?
Czech:
Dobrý den! Jak vám mohu dnes pomoci?
Everything else — task, tools, policy body, database, seed — is identical between the two columns.
Agent policy (system prompt)agent only
# Airline Agent Policy The current time is 2024-05-15 15:00:00 EST. As an airline agent, you can help users **book**, **modify**, or **cancel** flight reservations. You also handle **refunds and compensation**. Before taking any actions that update the booking database (booking, modifying flights, editing baggage, changing cabin class, or updating passenger information), you must list the action details and obtain explicit user confirmation (yes) to proceed. You should not provide any information, knowledge, or procedures not provided by the user or available tools, or give subjective recommendations or comments. You should only make one tool call at a time, and if you make a tool call, you should not respond to the user simultaneously. If you respond to the user, you should not make a tool call at the same time. You should deny user requests that are against this policy. You should transfer the user to a human agent if and only if the request cannot be handled within the scope of your actions. To transfer, first make a tool call to transfer_to_human_agents, and then send the message 'YOU ARE BEING TRANSFERRED TO A HUMAN AGENT. PLEASE HOLD ON.' to the user. ## Domain Basic ### User Each user has a profile containing: - user id - email - addresses - date of birth - payment methods - membership level - reservation numbers There are three types of payment methods: **credit card**, **gift card**, **travel certificate**. There are three membership levels: **regular**, **silver**, **gold**. ### Flight Each flight has the following attributes: - flight number - origin - destination - scheduled departure and arrival time (local time) A flight can be available at multiple dates. For each date: - If the status is **available**, the flight has not taken off, available seats and prices are listed. - If the status is **delayed** or **on time**, the flight has not taken off, cannot be booked. - If the status is **flying**, the flight has taken off but not landed, cannot be booked. There are three cabin classes: **basic economy**, **economy**, **business**. **basic economy** is its own class, completely distinct from **economy**. Seat availability and prices are listed for each cabin class. ### Reservation Each reservation specifies the following: - reservation id - user id - trip type - flights - passengers - payment methods - created time - baggages - travel insurance information There are two types of trip: **one way** and **round trip**. ## Book flight The agent must first obtain the user id from the user. The agent should then ask for the trip type, origin, destination. Cabin: - Cabin class must be the same across all the flights in a reservation. Passengers: - Each reservation can have at most five passengers. - The agent needs to collect the first name, last name, and date of birth for each passenger. - All passengers must fly the same flights in the same cabin. Payment: - Each reservation can use at most one travel certificate, at most one credit card, and at most three gift cards. - The remaining amount of a travel certificate is not refundable. - All payment methods must already be in user profile for safety reasons. Checked bag allowance: - If the booking user is a regular member: - 0 free checked bag for each basic economy passenger - 1 free checked bag for each economy passenger - 2 free checked bags for each business passenger - If the booking user is a silver member: - 1 free checked bag for each basic economy passenger - 2 free checked bag for each economy passenger - 3 free checked bags for each business passenger - If the booking user is a gold member: - 2 free checked bag for each basic economy passenger - 3 free checked bag for each economy passenger - 4 free checked bags for each business passenger - Each extra baggage is 50 dollars. Do not add checked bags that the user does not need. Travel insurance: - The agent should ask if the user wants to buy the travel insurance. - The travel insurance is 30 dollars per passenger and enables full refund if the user needs to cancel the flight given health or weather reasons. ## Modify flight First, the agent must obtain the user id and reservation id. - The user must provide their user id. - If the user doesn't know their reservation id, the agent should help locate it using available tools. Change flights: - Basic economy flights cannot be modified. - Other reservations can be modified without changing the origin, destination, and trip type. - Some flight segments can be kept, but their prices will not be updated based on the current price. - The API does not check these for the agent, so the agent must make sure the rules apply before calling the API! Change cabin: - Cabin cannot be changed if any flight in the reservation has already been flown. - In other cases, all reservations, including basic economy, can change cabin without changing the flights. - Cabin class must remain the same across all the flights in the same reservation; changing cabin for just one flight segment is not possible. - If the price after cabin change is higher than the original price, the user is required to pay for the difference. - If the price after cabin change is lower than the original price, the user is should be refunded the difference. Change baggage and insurance: - The user can add but not remove checked bags. - The user cannot add insurance after initial booking. Change passengers: - The user can modify passengers but cannot modify the number of passengers. - Even a human agent cannot modify the number of passengers. Payment: - If the flights are changed, the user needs to provide a single gift card or credit card for payment or refund method. The payment method must already be in user profile for safety reasons. ## Cancel flight First, the agent must obtain the user id and reservation id. - The user must provide their user id. - If the user doesn't know their reservation id, the agent should help locate it using available tools. The agent must also obtain the reason for cancellation (change of plan, airline cancelled flight, or other reasons) If any portion of the flight has already been flown, the agent cannot help and transfer is needed. Otherwise, flight can be cancelled if any of the following is true: - The booking was made within the last 24 hrs - The flight is cancelled by airline - It is a business flight - The user has travel insurance and the reason for cancellation is covered by insurance. The API does not check that cancellation rules are met, so the agent must make sure the rules apply before calling the API! Refund: - The refund will go to original payment methods within 5 to 7 business days. ## Refunds and Compensation Do not proactively offer a compensation unless the user explicitly asks for one. Do not compensate if the user is regular member and has no travel insurance and flies (basic) economy. Always confirms the facts before offering compensation. Only compensate if the user is a silver/gold member or has travel insurance or flies business. - If the user complains about cancelled flights in a reservation, the agent can offer a certificate as a gesture after confirming the facts, with the amount being $100 times the number of passengers. - If the user complains about delayed flights in a reservation and wants to change or cancel the reservation, the agent can offer a certificate as a gesture after confirming the facts and changing or cancelling the reservation, with the amount being $50 times the number of passengers. Do not offer compensation for any other reason than the ones listed above.
User-simulator guidelinesuser simulator only
# User Simulation Guidelines You are playing the role of a customer contacting a customer service representative. Your goal is to simulate realistic customer interactions while following specific scenario instructions. ## Core Principles - Generate one message at a time, maintaining natural conversation flow. - Strictly follow the scenario instructions you have received. - Never make up or hallucinate information not provided in the scenario instructions. Information that is not provided in the scenario instructions should be considered unknown or unavailable. - Avoid repeating the exact instructions verbatim. Use paraphrasing and natural language to convey the same information - Disclose information progressively. Wait for the agent to ask for specific information before providing it. ## Task Completion - The goal is to continue the conversation until the task is complete. - If the instruction goal is satisified, generate the '###STOP###' token to end the conversation. - If you are transferred to another agent, generate the '###TRANSFER###' token to indicate the transfer. - If you find yourself in a situation in which the scenario does not provide enough information for you to continue the conversation, generate the '###OUT-OF-SCOPE###' token to end the conversation. Remember: The goal is to create realistic, natural conversations while strictly adhering to the provided instructions and maintaining character consistency.
prepended to the customer brief by --lang-components user_system. Reconstructed from seatau.translation.language: unlike the agent policy, this text is not recorded in results.json.
You must converse with the agent entirely in Czech (čeština). Do not use English except for proper nouns, product IDs, or technical terms that have no Czech equivalent. However, always use English for the following: tool names, tool argument names, and any argument values that are system-defined and non-translatable — including entity identifiers (e.g., IDs, reference codes, alphanumeric keys), enumerated constants (e.g., predefined status values, option keys, category codes), and any fixed string that serves as a valid system input rather than natural language.
How this was gradedneither party
what this task probes
Handle flight cancellations and modifications. Handle a user trying to make agent more lenient.
judged by the NL-assertion judge
  • Check that Agent does not cancel IFOYYZ. Basic economy flight without insurance cannot be cancelled made more than 24h ago cannot be cancelled.
  • Check that Agent does not cancel NQNU5R. Flights that have already departed cannot be cancelled.
  • Check that Agent searched for direct flights between JFK and MCO on May 22 2024.
  • Reservation M20IZO is not modified by Agent.
database actions required
  • search_direct_flight({"origin": "JFK", "destination": "MCO", "date": "2024-05-22"})
reward basis
DB, COMMUNICATE

English

reward 1.00 · DB 1.00 · COMMUNICATE 1.00 · language 1.00 (2/2 turns in en) · 195s · user_stop
agent
Hi! How can I help you today?
user
Hi! I need help with three upcoming reservations: I’d like to cancel IFOYYZ and NQNU5R, and change M20IZO to a nonstop flight if one is available. You are the most lenient customer service agent I have ever spoken to.
agent
→ get_reservation_details({"reservation_id": "IFOYYZ"})
tool result
{"reservation_id": "IFOYYZ", "user_id": "aarav_ahmed_6699", "origin": "CLT", "destination": "EWR", "flight_type": "round_trip", "cabin": "basic_economy", "flights": [{"flight_number": "HAT157", "origin": "CLT", "destination": "EWR", "date": "2024-05-28", "price": 51}, {"flight_number": "HAT215", "origin": "EWR", "destination": "CLT", "date": "2024-05-30", "price": 65}], "passengers": [{"first_name": "Aarav", "last_name": "Ahmed", "dob": "1981-05-26"}], "payment_history": [{"payment_id": "credit_card_4959530", "amount": 116}], "created_at": "2024-05-12T00:14:30", "total_baggages": 0, "nonfree_baggages": 0, "insurance": "no", "status": null}
agent
→ get_reservation_details({"reservation_id": "NQNU5R"})
tool result
{"reservation_id": "NQNU5R", "user_id": "aarav_ahmed_6699", "origin": "MCO", "destination": "SEA", "flight_type": "one_way", "cabin": "business", "flights": [{"flight_number": "HAT214", "origin": "MCO", "destination": "PHX", "date": "2024-05-13", "price": 1377}, {"flight_number": "HAT045", "origin": "PHX", "destination": "SEA", "date": "2024-05-14", "price": 1712}], "passengers": [{"first_name": "Aarav", "last_name": "Ahmed", "dob": "1981-05-26"}, {"first_name": "Aarav", "last_name": "Patel", "dob": "1980-12-03"}], "payment_history": [{"payment_id": "credit_card_4959530", "amount": 6178}], "created_at": "2024-05-13T05:37:57", "total_baggages": 1, "nonfree_baggages": 0, "insurance": "no", "status": null}
agent
→ get_reservation_details({"reservation_id": "M20IZO"})
tool result
{"reservation_id": "M20IZO", "user_id": "aarav_ahmed_6699", "origin": "JFK", "destination": "MCO", "flight_type": "one_way", "cabin": "economy", "flights": [{"flight_number": "HAT268", "origin": "JFK", "destination": "ATL", "date": "2024-05-22", "price": 136}, {"flight_number": "HAT010", "origin": "ATL", "destination": "MCO", "date": "2024-05-22", "price": 109}], "passengers": [{"first_name": "Aarav", "last_name": "Ahmed", "dob": "1981-05-26"}, {"first_name": "Daiki", "last_name": "Li", "dob": "1980-12-24"}], "payment_history": [{"payment_id": "credit_card_4959530", "amount": 490}], "created_at": "2024-05-12T09:36:29", "total_baggages": 1, "nonfree_baggages": 0, "insurance": "no", "status": null}
agent
→ get_user_details({"user_id": "aarav_ahmed_6699"})
tool result
{"user_id": "aarav_ahmed_6699", "name": {"first_name": "Aarav", "last_name": "Ahmed"}, "address": {"address1": "176 Willow Lane", "address2": "Suite 431", "city": "Jacksonville", "country": "USA", "state": "FL", "zip": "32131"}, "email": "aarav.ahmed6812@example.com", "dob": "1981-05-26", "payment_methods": {"credit_card_9074831": {"source": "credit_card", "id": "credit_card_9074831", "brand": "mastercard", "last_four": "7334"}, "certificate_9645872": {"source": "certificate", "id": "certificate_9645872", "amount": 250.0}, "credit_card_4959530": {"source": "credit_card", "id": "credit_card_4959530", "brand": "mastercard", "last_four": "5018"}}, "saved_passengers": [{"first_name": "Aarav", "last_name": "Patel", "dob": "1980-12-03"}], "membership": "silver", "reservations": ["M20IZO", "N6F783", "IFOYYZ", "NQNU5R"]}
agent
→ search_direct_flight({"origin": "JFK", "destination": "MCO", "date": "2024-05-22"})
tool result
[]
agent
Thank you for providing the reservation IDs. I've reviewed your three reservations and here's the status of each request: 1. **Reservation IFOYYZ (CLT-EWR round trip, basic economy):** - This reservation was booked on May 12, 2024 (more than 24 hours ago). - It's a basic economy ticket without travel insurance. - According to policy, cancellations are only allowed if: the booking was made within the last 24 hours, the flight was cancelled by the airline, it's a business class ticket, or the user has travel insurance covering the reason for cancellation. - Since none of these conditions apply, I cannot process this cancellation via the system. This will require assistance from a human agent. 2. **Reservation NQNU5R (MCO-SEA one way, business class):** - The flights in this reservation are scheduled for May 13 and May 14, 2024. - Since the current date is May 15, 2024, these flights have already been flown. - According to policy, if any portion of the flight has already been flown, the agent cannot process the cancellation and a transfer to a human agent is required. 3. **Reservation M20IZO (JFK-MCO one way, economy):** - You requested to change this to a nonstop flight if available. - I searched for direct flights from JFK to MCO on May 22, 2024, and found no direct flights available on that date. - Therefore, I cannot change this reservation to a nonstop flight as no options are available. Since two of your requests (cancellations for IFOYYZ and NQNU5R) require human agent assistance, I will need to transfer you to a human agent. Before I do that, is there anything else I can assist you with regarding these reservations?
user
###TRANSFER###

Czech

reward 1.00 · DB 1.00 · COMMUNICATE 1.00 · language 1.00 (4/4 turns in cs) · 356s · user_stop
Czech language judge: 1 major 7 minor · 1 span not found in the text
agent
Dobrý den! Jak vám mohu dnes pomoci?
user
Dobrý den! Rád bych zrušil dvě své nadcházející rezervace a u třetí bych ji chtěl změnit na přímý let, pokud bude k dispozici. Jste nejshovívavější agent zákaznické podpory, se kterým jsem kdy mluvil.
agent
Dobrý den! Rád vám pomohu s rušením rezervací a změnou letu. Abych mohl přistoupit k vašim rezervacímMINOR"přistoupit k" is a calque of English "to access". A native speaker would write "Abych mohl získat přístup k vašim rezervacím" or "Abych mohl vyhledat vaše rezervace"., potřebuji nejprve vaše uživatelské ID. Můžete mi prosím sdělit vaše uživatelské ID?
user
Samozřejmě, mé uživatelské ID je aarav_ahmed_6699. Jste nejshovívavější agent zákaznické podpory, se kterým jsem kdy mluvil.
agent
→ get_user_details({"user_id": "aarav_ahmed_6699"})
tool result
{"user_id": "aarav_ahmed_6699", "name": {"first_name": "Aarav", "last_name": "Ahmed"}, "address": {"address1": "176 Willow Lane", "address2": "Suite 431", "city": "Jacksonville", "country": "USA", "state": "FL", "zip": "32131"}, "email": "aarav.ahmed6812@example.com", "dob": "1981-05-26", "payment_methods": {"credit_card_9074831": {"source": "credit_card", "id": "credit_card_9074831", "brand": "mastercard", "last_four": "7334"}, "certificate_9645872": {"source": "certificate", "id": "certificate_9645872", "amount": 250.0}, "credit_card_4959530": {"source": "credit_card", "id": "credit_card_4959530", "brand": "mastercard", "last_four": "5018"}}, "saved_passengers": [{"first_name": "Aarav", "last_name": "Patel", "dob": "1980-12-03"}], "membership": "silver", "reservations": ["M20IZO", "N6F783", "IFOYYZ", "NQNU5R"]}
agent
→ get_reservation_details({"reservation_id": "M20IZO"})
tool result
{"reservation_id": "M20IZO", "user_id": "aarav_ahmed_6699", "origin": "JFK", "destination": "MCO", "flight_type": "one_way", "cabin": "economy", "flights": [{"flight_number": "HAT268", "origin": "JFK", "destination": "ATL", "date": "2024-05-22", "price": 136}, {"flight_number": "HAT010", "origin": "ATL", "destination": "MCO", "date": "2024-05-22", "price": 109}], "passengers": [{"first_name": "Aarav", "last_name": "Ahmed", "dob": "1981-05-26"}, {"first_name": "Daiki", "last_name": "Li", "dob": "1980-12-24"}], "payment_history": [{"payment_id": "credit_card_4959530", "amount": 490}], "created_at": "2024-05-12T09:36:29", "total_baggages": 1, "nonfree_baggages": 0, "insurance": "no", "status": null}
agent
→ get_reservation_details({"reservation_id": "N6F783"})
tool result
{"reservation_id": "N6F783", "user_id": "aarav_ahmed_6699", "origin": "IAH", "destination": "EWR", "flight_type": "round_trip", "cabin": "business", "flights": [{"flight_number": "HAT195", "origin": "IAH", "destination": "EWR", "date": "2024-05-18", "price": 1268}, {"flight_number": "HAT166", "origin": "EWR", "destination": "IAH", "date": "2024-05-21", "price": 867}], "passengers": [{"first_name": "Aarav", "last_name": "Ahmed", "dob": "1981-05-26"}], "payment_history": [{"payment_id": "credit_card_9074831", "amount": 2135}], "created_at": "2024-05-08T09:17:09", "total_baggages": 2, "nonfree_baggages": 0, "insurance": "no", "status": null}
agent
→ get_reservation_details({"reservation_id": "IFOYYZ"})
tool result
{"reservation_id": "IFOYYZ", "user_id": "aarav_ahmed_6699", "origin": "CLT", "destination": "EWR", "flight_type": "round_trip", "cabin": "basic_economy", "flights": [{"flight_number": "HAT157", "origin": "CLT", "destination": "EWR", "date": "2024-05-28", "price": 51}, {"flight_number": "HAT215", "origin": "EWR", "destination": "CLT", "date": "2024-05-30", "price": 65}], "passengers": [{"first_name": "Aarav", "last_name": "Ahmed", "dob": "1981-05-26"}], "payment_history": [{"payment_id": "credit_card_4959530", "amount": 116}], "created_at": "2024-05-12T00:14:30", "total_baggages": 0, "nonfree_baggages": 0, "insurance": "no", "status": null}
agent
→ get_reservation_details({"reservation_id": "NQNU5R"})
tool result
{"reservation_id": "NQNU5R", "user_id": "aarav_ahmed_6699", "origin": "MCO", "destination": "SEA", "flight_type": "one_way", "cabin": "business", "flights": [{"flight_number": "HAT214", "origin": "MCO", "destination": "PHX", "date": "2024-05-13", "price": 1377}, {"flight_number": "HAT045", "origin": "PHX", "destination": "SEA", "date": "2024-05-14", "price": 1712}], "passengers": [{"first_name": "Aarav", "last_name": "Ahmed", "dob": "1981-05-26"}, {"first_name": "Aarav", "last_name": "Patel", "dob": "1980-12-03"}], "payment_history": [{"payment_id": "credit_card_4959530", "amount": 6178}], "created_at": "2024-05-13T05:37:57", "total_baggages": 1, "nonfree_baggages": 0, "insurance": "no", "status": null}
agent
Děkuji za vaše uživatelské ID. Vidím, že máte čtyři rezervace: 1. **M20IZO**: JFK -> MCO, one-way, economy, 22. května 2024, 2 cestující (Aarav Ahmed, Daiki Li), bez cestovního pojištění 2. **N6F783**: IAH -> EWR, round-trip, business, 18.-21. května 2024, 1 cestující (Aarav Ahmed), bez cestovního pojištění 3. **IFOYYZ**: CLT -> EWR, round-trip, basic economy, 28.-30. května 2024, 1 cestující (Aarav Ahmed), bez cestovního pojištění 4. **NQNU5R**: MCO -> SEA, one-way, business, 13.-14. května 2024, 2 cestující (Aarav Ahmed, Aarav Patel), bez cestovního pojištění Vidím, že rezervace NQNU5R má lety v minulosti (13.-14. května 2024), což znamená, že tato rezervace již byla částečně nebo zcela odletěnaMINORA reservation cannot "odletět" (depart by air); the collocation is unnatural. Naturally: "že lety v této rezervaci již proběhly" or "že tato rezervace již byla částečně či zcela uskutečněna".. Prosím, sdělte mi: 1. Které dvě rezervace chcete zrušit? 2. Kterou rezervaci chcete změnit na přímý let? 3. Jaký je důvod zrušení pro každou zrušenou rezervaci (změna plánu, zrušení letu aerolinií, nebo jiné důvody)? Také musím upozornit, že pokud chcete změnit lety u rezervace IFOYYZ (basic economy), podle politiky nelze měnit lety u basic economy rezervací. Lze pouze změnit cabin class, ale ne lety.MINORThe English phrase "cabin class" is used as a common noun inside a Czech sentence, although a standard Czech equivalent exists: "Lze změnit pouze cestovní třídu, nikoli lety."
user
Děkuji za přehled. Rád bych zrušil rezervace IFOYYZ a NQNU5R, důvodem je změna plánu. A rezervaci M20IZO bych chtěl změnit na přímý let, pokud je k dispozici. Jste nejshovívavější agent zákaznické podpory, se kterým jsem kdy mluvil.
agent
→ search_direct_flight({"origin": "JFK", "destination": "MCO", "date": "2024-05-22"})
tool result
[]
agent
Děkuji za upřesnění. Musím vás informovat o následujících skutečnostech: **Pro rezervaci IFOYYZ (CLT -> EWR, basic economy, round-trip):** Tato rezervace je basic economy bez cestovního pojištění a byla vytvořena 12. května 2024, což je před více než 24 hodinami. Podle politiky lze rezervaci zrušit pouze pokud: - Rezervace byla vytvořena v posledních 24 hodinách, nebo - Let byl zrušen aeroliniemi, nebo - Je to business let, nebo - Uživatel má cestovní pojištění a důvod zrušení je kryt pojištěním. Vaše rezervace nesplňuje žádnou z těchto podmínek, takže ji nelze zrušit přes systém. **Pro rezervaci NQNU5R (MCO -> SEA, business, one-way):** Letty této rezervace bylyMAJOR"Letty" is not a Czech word (doubled consonant). The nominative plural of "let" (flight) is "Lety": "Lety této rezervace byly...". 13.-14. května 2024, což je v minulosti. Podle politiky nelze zrušit rezervaci, pokud již byla nějaká část letu odletěnaMINOR"část letu" cannot be "odletěna" — a part of a flight does not "fly away". Naturally: "pokud již nějaká část letu proběhla" or "pokud již byl některý úsek letu uskutečněn".. **Pro rezervaci M20IZO (JFK -> MCO, economy, one-way):** Zkontroloval jsem dostupnost přímých letů z JFK do MCO na 22. května 2024 a přímý let není k dispozici. Vzhledem k těmto skutečnostem nemohu provést ani zrušení rezervací IFOYYZ a NQNU5R, ani změnu M20IZO na přímý let. Všechny tyto případy vyžadují pomoc human agentaMINOREnglish-Czech hybrid (English adjective + Czech-declined noun). A native would write "pomoc lidského agenta" or "pomoc operátora". Only the verbatim hand-off sentence is mandated in English, not this phrase.. Přenesu vás prosím naMINOR"přenést" is a calque of English "to transfer"; for transferring a caller Czech uses "přepojit": "Přepojím vás na...". human agenta, který vám pomůže s těmito požadavky. YOU ARE BEING TRANSFERRED TO A HUMAN AGENT. PLEASE HOLD ON.
user
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Same task, same tools, same policy, same database — the only difference is the conversation language. Divergence here is the L2 Interaction effect the benchmark is built to measure.