lokalni.ailokalni.ai⁄Umí agenti česky? Část 3: Zákaznická podpora

English vs Czech · task 18

← all cells
tasks in both (trial 1): 0 1 10 100 101 102 103 104 105 106 107 108 109 11 110 111 112 113 12 13 14 15 16 17 18 19 2 20 21 22 23 24 25 26 27 28 29 3 30 31 32 33 34 35 36 37 38 39 4 40 41 42 43 44 45 46 47 48 49 5 50 51 52 53 54 55 56 57 58 59 6 60 61 62 63 64 65 66 67 68 69 7 70 71 72 73 74 75 76 77 78 79 8 80 81 82 83 84 85 86 87 88 89 9 90 91 92 93 94 95 96 97 98 99
Customer briefuser simulator only
reason for call
You want to return the office chair because it came with some broken pieces. But if the agent asks you for confirm, you say you want to rethink for a while, and then change your mind to exchange for the same item. If the agent mentions that the same product is not available, ask for a gray office chair with fixed armrest made of leather instead.
known to the user
You are Mei Davis in zipcode 80217.
deliberately unknown
You do not remember your email address
how to behave
You are in debt and sad today, but very brief.
What L2 Interaction changedboth, differently
appended to the agent's policy (agent_system):
You must respond to the user entirely in the same language they use. If the user writes in Czech, you must reply in Czech. If the task mentions actions the user can perform on their own device, ask the user to do them in plain language rather than treating them as tools. Authentication and identifiers: never invent or guess identifiers, email addresses, names, zip codes, order IDs, product IDs, item IDs, or payment method IDs.
prepended to the customer brief (user_system):
You must converse with the agent entirely in Czech (čeština). Do not use English except for proper nouns, product IDs, or technical terms that have no Czech equivalent. However, always use English for the following: tool names, tool argument names, and any argument values that are system-defined and non-translatable — including entity identifiers (e.g., IDs, reference codes, alphanumeric keys), enumerated constants (e.g., predefined status values, option keys, category codes), and any fixed string that serves as a valid system input rather than natural language.
opening turn (greeting):
English:
Hi! How can I help you today?
Czech:
Dobrý den! Jak vám mohu dnes pomoci?
Everything else — task, tools, policy body, database, seed — is identical between the two columns.
Agent policy (system prompt)agent only
# Retail agent policy As a retail agent, you can help users: - **cancel or modify pending orders** - **return or exchange delivered orders** - **modify their default user address** - **provide information about their own profile, orders, and related products** At the beginning of the conversation, you have to authenticate the user identity by locating their user id via email, or via name + zip code. This has to be done even when the user already provides the user id. Once the user has been authenticated, you can provide the user with information about order, product, profile information, e.g. help the user look up order id. You can only help one user per conversation (but you can handle multiple requests from the same user), and must deny any requests for tasks related to any other user. Before taking any action that updates the database (cancel, modify, return, exchange), you must list the action details and obtain explicit user confirmation (yes) to proceed. You should not make up any information or knowledge or procedures not provided by the user or the tools, or give subjective recommendations or comments. You should at most make one tool call at a time, and if you take a tool call, you should not respond to the user at the same time. If you respond to the user, you should not make a tool call at the same time. You should deny user requests that are against this policy. You should transfer the user to a human agent if and only if the request cannot be handled within the scope of your actions. To transfer, first make a tool call to transfer_to_human_agents, and then send the message 'YOU ARE BEING TRANSFERRED TO A HUMAN AGENT. PLEASE HOLD ON.' to the user. ## Domain basic - All times in the database are EST and 24 hour based. For example "02:30:00" means 2:30 AM EST. ### User Each user has a profile containing: - unique user id - email - default address - payment methods. There are three types of payment methods: **gift card**, **paypal account**, **credit card**. ### Product Our retail store has 50 types of products. For each **type of product**, there are **variant items** of different **options**. For example, for a 't-shirt' product, there could be a variant item with option 'color blue size M', and another variant item with option 'color red size L'. Each product has the following attributes: - unique product id - name - list of variants Each variant item has the following attributes: - unique item id - information about the value of the product options for this item. - availability - price Note: Product ID and Item ID have no relations and should not be confused! ### Order Each order has the following attributes: - unique order id - user id - address - items ordered - status - fullfilments info (tracking id and item ids) - payment history The status of an order can be: **pending**, **processed**, **delivered**, or **cancelled**. Orders can have other optional attributes based on the actions that have been taken (cancellation reason, which items have been exchanged, what was the exchane price difference etc) ## Generic action rules Generally, you can only take action on pending or delivered orders. Exchange or modify order tools can only be called once per order. Be sure that all items to be changed are collected into a list before making the tool call!!! ## Cancel pending order An order can only be cancelled if its status is 'pending', and you should check its status before taking the action. The user needs to confirm the order id and the reason (either 'no longer needed' or 'ordered by mistake') for cancellation. Other reasons are not acceptable. After user confirmation, the order status will be changed to 'cancelled', and the total will be refunded via the original payment method immediately if it is gift card, otherwise in 5 to 7 business days. ## Modify pending order An order can only be modified if its status is 'pending', and you should check its status before taking the action. For a pending order, you can take actions to modify its shipping address, payment method, or product item options, but nothing else. ### Modify payment The user can only choose a single payment method different from the original payment method. If the user wants the modify the payment method to gift card, it must have enough balance to cover the total amount. After user confirmation, the order status will be kept as 'pending'. The original payment method will be refunded immediately if it is a gift card, otherwise it will be refunded within 5 to 7 business days. ### Modify items This action can only be called once, and will change the order status to 'pending (items modifed)'. The agent will not be able to modify or cancel the order anymore. So you must confirm all the details are correct and be cautious before taking this action. In particular, remember to remind the customer to confirm they have provided all the items they want to modify. For a pending order, each item can be modified to an available new item of the same product but of different product option. There cannot be any change of product types, e.g. modify shirt to shoe. The user must provide a payment method to pay or receive refund of the price difference. If the user provides a gift card, it must have enough balance to cover the price difference. ## Return delivered order An order can only be returned if its status is 'delivered', and you should check its status before taking the action. The user needs to confirm the order id and the list of items to be returned. The user needs to provide a payment method to receive the refund. The refund must either go to the original payment method, or an existing gift card. After user confirmation, the order status will be changed to 'return requested', and the user will receive an email regarding how to return items. ## Exchange delivered order An order can only be exchanged if its status is 'delivered', and you should check its status before taking the action. In particular, remember to remind the customer to confirm they have provided all items to be exchanged. For a delivered order, each item can be exchanged to an available new item of the same product but of different product option. There cannot be any change of product types, e.g. modify shirt to shoe. The user must provide a payment method to pay or receive refund of the price difference. If the user provides a gift card, it must have enough balance to cover the price difference. After user confirmation, the order status will be changed to 'exchange requested', and the user will receive an email regarding how to return items. There is no need to place a new order.
User-simulator guidelinesuser simulator only
# User Simulation Guidelines You are playing the role of a customer contacting a customer service representative. Your goal is to simulate realistic customer interactions while following specific scenario instructions. ## Core Principles - Generate one message at a time, maintaining natural conversation flow. - Strictly follow the scenario instructions you have received. - Never make up or hallucinate information not provided in the scenario instructions. Information that is not provided in the scenario instructions should be considered unknown or unavailable. - Avoid repeating the exact instructions verbatim. Use paraphrasing and natural language to convey the same information - Disclose information progressively. Wait for the agent to ask for specific information before providing it. ## Task Completion - The goal is to continue the conversation until the task is complete. - If the instruction goal is satisified, generate the '###STOP###' token to end the conversation. - If you are transferred to another agent, generate the '###TRANSFER###' token to indicate the transfer. - If you find yourself in a situation in which the scenario does not provide enough information for you to continue the conversation, generate the '###OUT-OF-SCOPE###' token to end the conversation. Remember: The goal is to create realistic, natural conversations while strictly adhering to the provided instructions and maintaining character consistency.
prepended to the customer brief by --lang-components user_system. Reconstructed from seatau.translation.language: unlike the agent policy, this text is not recorded in results.json.
You must converse with the agent entirely in Czech (čeština). Do not use English except for proper nouns, product IDs, or technical terms that have no Czech equivalent. However, always use English for the following: tool names, tool argument names, and any argument values that are system-defined and non-translatable — including entity identifiers (e.g., IDs, reference codes, alphanumeric keys), enumerated constants (e.g., predefined status values, option keys, category codes), and any fixed string that serves as a valid system input rather than natural language.
How this was gradedneither party
database actions required
  • find_user_id_by_name_zip({"first_name": "Mei", "last_name": "Davis", "zip": "80217"})
  • get_user_details({"user_id": "mei_davis_8935"})
  • get_order_details({"order_id": "#W2890441"})
  • get_product_details({"product_id": "4794339885"})
  • exchange_delivered_order_items({"order_id": "#W2890441", "item_ids": ["8069050545"], "new_item_ids": ["1071497737"], "payment_method_id": "credit_card_1061405"})
reward basis
DB, NL_ASSERTION

English

reward 0.00 · DB 0.00 · NL_ASSERTION 1.00 · language 1.00 (6/6 turns in en) · 209s · user_stop
agent
Hi! How can I help you today?
user
Hi... I need to return an office chair I bought. It arrived with some broken pieces.
agent
I'm sorry to hear that your office chair arrived damaged. I can certainly help you with the return process. To get started, could you please provide your email address, or your first and last name along with your zip code, so I can verify your account?
user
I don't remember my email... but I'm Mei Davis, zip code 80217.
agent
→ find_user_id_by_name_zip({"first_name": "Mei", "last_name": "Davis", "zip": "80217"})
tool result
mei_davis_8935
agent
→ get_user_details({"user_id": "mei_davis_8935"})
tool result
{"user_id": "mei_davis_8935", "name": {"first_name": "Mei", "last_name": "Davis"}, "address": {"address1": "698 Maple Drive", "address2": "Suite 465", "city": "Denver", "country": "USA", "state": "CO", "zip": "80217"}, "email": "mei.davis6811@example.com", "payment_methods": {"credit_card_1061405": {"source": "credit_card", "id": "credit_card_1061405", "brand": "mastercard", "last_four": "1037"}}, "orders": ["#W2890441", "#W1267569"]}
agent
I've found your account. I see two orders on your profile. Could you please tell me the order ID for the office chair you'd like to return? If you're not sure, I can look through your orders for you.
user
I don't have the order ID... could you look it up for me?
agent
→ get_order_details({"order_id": "#W2890441"})
tool result
{"order_id": "#W2890441", "user_id": "mei_davis_8935", "address": {"address1": "698 Maple Drive", "address2": "Suite 465", "city": "Denver", "country": "USA", "state": "CO", "zip": "80217"}, "items": [{"name": "Water Bottle", "product_id": "8310926033", "item_id": "2366567022", "price": 54.04, "options": {"capacity": "1000ml", "material": "stainless steel", "color": "blue"}}, {"name": "Pet Bed", "product_id": "2747247837", "item_id": "2751999929", "price": 195.11, "options": {"size": "large", "material": "memory foam", "color": "grey"}}, {"name": "Office Chair", "product_id": "4794339885", "item_id": "8069050545", "price": 499.28, "options": {"material": "leather", "color": "blue", "armrest": "none", "backrest height": "high-back"}}, {"name": "Skateboard", "product_id": "1968349452", "item_id": "3877188862", "price": 182.03, "options": {"deck material": "plastic", "length": "31 inch", "design": "plain"}}], "status": "delivered", "fulfillments": [{"tracking_id": ["642796688644"], "item_ids": ["2366567022", "2751999929", "8069050545", "3877188862"]}], "payment_history": [{"transaction_type": "payment", "amount": 930.46, "payment_method_id": "credit_card_1061405"}], "cancel_reason": null, "exchange_items": null, "exchange_new_items": null, "exchange_payment_method_id": null, "exchange_price_difference": null, "return_items": null, "return_payment_method_id": null}
agent
I found an Office Chair in your order #W2890441. Would you like to return this item? If so, please let me know which payment method you'd like to use for the refund. It can be the original payment method (Mastercard ending in 1037) or an existing gift card on your account.
user
Hmm... actually, wait. Let me rethink this for a moment... You know what, instead of returning it, could I just exchange it for the same chair? I still need an office chair.
agent
→ get_item_details({"item_id": "8069050545"})
tool result
{"item_id": "8069050545", "options": {"material": "leather", "color": "blue", "armrest": "none", "backrest height": "high-back"}, "available": true, "price": 499.28}
agent
I can certainly help you exchange that office chair for a new one of the same model. Here are the details for the exchange: - **Order ID:** #W2890441 - **Item to be exchanged:** Office Chair (Leather, Blue, No Armrest, High-back) - **New item:** Office Chair (Leather, Blue, No Armrest, High-back) - **Price difference:** $0.00 Please confirm if these details are correct and if this is the only item you wish to exchange. Also, I'll need you to provide a payment method to use for the exchange (even though there is no price difference in this case). You can use your Mastercard ending in 1037 or any other existing payment method on your account.
user
Yes, that's correct, just that one item. You can use the Mastercard ending in 1037.
agent
→ exchange_delivered_order_items({"item_ids": ["8069050545"], "new_item_ids": ["8069050545"], "order_id": "#W2890441", "payment_method_id": "credit_card_1061405"})
tool result
{"order_id": "#W2890441", "user_id": "mei_davis_8935", "address": {"address1": "698 Maple Drive", "address2": "Suite 465", "city": "Denver", "country": "USA", "state": "CO", "zip": "80217"}, "items": [{"name": "Water Bottle", "product_id": "8310926033", "item_id": "2366567022", "price": 54.04, "options": {"capacity": "1000ml", "material": "stainless steel", "color": "blue"}}, {"name": "Pet Bed", "product_id": "2747247837", "item_id": "2751999929", "price": 195.11, "options": {"size": "large", "material": "memory foam", "color": "grey"}}, {"name": "Office Chair", "product_id": "4794339885", "item_id": "8069050545", "price": 499.28, "options": {"material": "leather", "color": "blue", "armrest": "none", "backrest height": "high-back"}}, {"name": "Skateboard", "product_id": "1968349452", "item_id": "3877188862", "price": 182.03, "options": {"deck material": "plastic", "length": "31 inch", "design": "plain"}}], "status": "exchange requested", "fulfillments": [{"tracking_id": ["642796688644"], "item_ids": ["2366567022", "2751999929", "8069050545", "3877188862"]}], "payment_history": [{"transaction_type": "payment", "amount": 930.46, "payment_method_id": "credit_card_1061405"}], "cancel_reason": null, "exchange_items": ["8069050545"], "exchange_new_items": ["8069050545"], "exchange_payment_method_id": "credit_card_1061405", "exchange_price_difference": 0.0, "return_items": null, "return_payment_method_id": null}
agent
Your exchange request has been successfully submitted. The status of your order #W2890441 is now "exchange requested." You will receive an email shortly with instructions on how to return the damaged office chair. Is there anything else I can help you with today?
user
No, that's all. Thank you. ###STOP###

Czech

reward 0.00 · DB 0.00 · NL_ASSERTION 1.00 · language 1.00 (7/7 turns in cs) · 209s · user_stop
Czech language judge: 0 major 3 minor
agent
Dobrý den! Jak vám mohu dnes pomoci?
user
Dobrý den. Chci vrátit kancelářskou židli – přišla s rozbitými díly.
agent
Abych mohl s vaší vrácenou objednávkou pomociMINOR"vrácená objednávka" means an order that has already been returned; the agent means the return process. A native speaker would say "pomoci s vrácením vaší objednávky". Calque of English "help with your return"., musím vás nejprve ověřit. Můžete mi prosím poskytnout svou e-mailovou adresu, nebo své jméno a PSČ?
user
E-mail si nepamatuji. Jmenuji se Mei Davis, PSČ 80217.
agent
→ find_user_id_by_name_zip({"first_name": "Mei", "last_name": "Davis", "zip": "80217"})
tool result
mei_davis_8935
agent
→ get_user_details({"user_id": "mei_davis_8935"})
tool result
{"user_id": "mei_davis_8935", "name": {"first_name": "Mei", "last_name": "Davis"}, "address": {"address1": "698 Maple Drive", "address2": "Suite 465", "city": "Denver", "country": "USA", "state": "CO", "zip": "80217"}, "email": "mei.davis6811@example.com", "payment_methods": {"credit_card_1061405": {"source": "credit_card", "id": "credit_card_1061405", "brand": "mastercard", "last_four": "1037"}}, "orders": ["#W2890441", "#W1267569"]}
agent
Děkuji za ověření, paní Davis. Kterou objednávku chcete vrátit? Mám zde dvě: #W2890441 a #W1267569. Pokud si nejste jistá, mohu se podívat do detailů obou objednávek, abychom našli tu s kancelářskou židlí.
user
Nevím číslo objednávky. Podívejte se prosím na detaily – jde o tu kancelářskou židli.
agent
→ get_order_details({"order_id": "#W2890441"})
tool result
{"order_id": "#W2890441", "user_id": "mei_davis_8935", "address": {"address1": "698 Maple Drive", "address2": "Suite 465", "city": "Denver", "country": "USA", "state": "CO", "zip": "80217"}, "items": [{"name": "Water Bottle", "product_id": "8310926033", "item_id": "2366567022", "price": 54.04, "options": {"capacity": "1000ml", "material": "stainless steel", "color": "blue"}}, {"name": "Pet Bed", "product_id": "2747247837", "item_id": "2751999929", "price": 195.11, "options": {"size": "large", "material": "memory foam", "color": "grey"}}, {"name": "Office Chair", "product_id": "4794339885", "item_id": "8069050545", "price": 499.28, "options": {"material": "leather", "color": "blue", "armrest": "none", "backrest height": "high-back"}}, {"name": "Skateboard", "product_id": "1968349452", "item_id": "3877188862", "price": 182.03, "options": {"deck material": "plastic", "length": "31 inch", "design": "plain"}}], "status": "delivered", "fulfillments": [{"tracking_id": ["642796688644"], "item_ids": ["2366567022", "2751999929", "8069050545", "3877188862"]}], "payment_history": [{"transaction_type": "payment", "amount": 930.46, "payment_method_id": "credit_card_1061405"}], "cancel_reason": null, "exchange_items": null, "exchange_new_items": null, "exchange_payment_method_id": null, "exchange_price_difference": null, "return_items": null, "return_payment_method_id": null}
agent
Kancelářskou židli jsem našel v objednávce #W2890441, která byla doručena. Pro vrácení této položky potřebuji vaše potvrzení. Chcete vrátit položku "Office Chair" z objednávky #W2890441? Pokud ano, prosím dejte mi vědět, zda chcete vrácení peněz zaslat na původní platební metoduMINOROdd collocation: one does not "zaslat vrácení peněz na platební metodu" in Czech. Natural phrasing: "zda chcete peníze vrátit na původní platební metodu" or "zda si přejete vrácení peněz na původní kartu". Calque of "send the refund to the original payment method". (kreditní karta končící číslem 1037), nebo na jinou dostupnou dárkovou kartu.
user
Počkat... vlastně si to chci chvíli rozmyslet. Tak dobrá, rozmyslela jsem si to – raději bych židli vyměnila za stejnou. Peníze teď nechci řešit.
agent
→ get_product_details({"product_id": "4794339885"})
tool result
{"name": "Office Chair", "product_id": "4794339885", "variants": {"1793929609": {"item_id": "1793929609", "options": {"material": "fabric", "color": "black", "armrest": "none", "backrest height": "high-back"}, "available": true, "price": 514.34}, "4274709903": {"item_id": "4274709903", "options": {"material": "mesh", "color": "red", "armrest": "none", "backrest height": "standard"}, "available": true, "price": 544.29}, "8426249116": {"item_id": "8426249116", "options": {"material": "fabric", "color": "black", "armrest": "fixed", "backrest height": "standard"}, "available": true, "price": 488.81}, "1071497737": {"item_id": "1071497737", "options": {"material": "leather", "color": "gray", "armrest": "fixed", "backrest height": "high-back"}, "available": true, "price": 483.95}, "4168944673": {"item_id": "4168944673", "options": {"material": "leather", "color": "blue", "armrest": "none", "backrest height": "standard"}, "available": true, "price": 471.82}, "3704016729": {"item_id": "3704016729", "options": {"material": "mesh", "color": "blue", "armrest": "fixed", "backrest height": "standard"}, "available": true, "price": 487.67}, "8069050545": {"item_id": "8069050545", "options": {"material": "leather", "color": "blue", "armrest": "none", "backrest height": "high-back"}, "available": true, "price": 499.28}, "8323284863": {"item_id": "8323284863", "options": {"material": "fabric", "color": "blue", "armrest": "adjustable", "backrest height": "standard"}, "available": true, "price": 511.24}, "3609437808": {"item_id": "3609437808", "options": {"material": "leather", "color": "red", "armrest": "none", "backrest height": "high-back"}, "available": false, "price": 466.44}, "4648362606": {"item_id": "4648362606", "options": {"material": "leather", "color": "black", "armrest": "adjustable", "backrest height": "high-back"}, "available": true, "price": 503.76}, "2386562819": {"item_id": "2386562819", "options": {"material": "mesh", "color": "gray", "armrest": "fixed", "backrest height": "high-back"}, "available": true, "price": 508.21}, "3915604618": {"item_id": "3915604618", "options": {"material": "leather", "color": "blue", "armrest": "fixed", "backrest height": "standard"}, "available": true, "price": 487.6}, "9459890810": {"item_id": "9459890810", "options": {"material": "fabric", "color": "gray", "armrest": "none", "backrest height": "high-back"}, "available": true, "price": 510.1}}}
agent
Ráda vám s touto výměnou pomohu. Můžeme vyměnit vaši modrou koženou kancelářskou židli s vysokým opěradlem (item ID 8069050545) za úplně stejný model. Protože jde o identický produkt, nedojde k žádné změně v ceně a nebudou vám účtovány žádné další poplatky. Pro dokončení procesu v systému budu muset použít vaši uloženou platební metodu (kreditní karta končící číslem 1037). **Shrnutí žádosti o výměnu:** - **Objednávka:** #W2890441 - **Vyměňovaná položka:** Office Chair (modrá, kožená, vysoké opěradlo) - **Nový produkt:** Office Chair (modrá, kožená, vysoké opěradlo) - **Platební metoda pro případný rozdíl:** Kreditní karta končící 1037 Prosím, potvrďte, zda jsou tyto údaje správné, zda je toto jediná položka, kterou chcete vyměnit, a zda mohu s výměnou pokračovat (odpovězte prosím "ano").
user
Ano, potvrzuji. Je to jediná položka, pokračujte prosím.
agent
→ exchange_delivered_order_items({"item_ids": ["8069050545"], "new_item_ids": ["8069050545"], "order_id": "#W2890441", "payment_method_id": "credit_card_1061405"})
tool result
{"order_id": "#W2890441", "user_id": "mei_davis_8935", "address": {"address1": "698 Maple Drive", "address2": "Suite 465", "city": "Denver", "country": "USA", "state": "CO", "zip": "80217"}, "items": [{"name": "Water Bottle", "product_id": "8310926033", "item_id": "2366567022", "price": 54.04, "options": {"capacity": "1000ml", "material": "stainless steel", "color": "blue"}}, {"name": "Pet Bed", "product_id": "2747247837", "item_id": "2751999929", "price": 195.11, "options": {"size": "large", "material": "memory foam", "color": "grey"}}, {"name": "Office Chair", "product_id": "4794339885", "item_id": "8069050545", "price": 499.28, "options": {"material": "leather", "color": "blue", "armrest": "none", "backrest height": "high-back"}}, {"name": "Skateboard", "product_id": "1968349452", "item_id": "3877188862", "price": 182.03, "options": {"deck material": "plastic", "length": "31 inch", "design": "plain"}}], "status": "exchange requested", "fulfillments": [{"tracking_id": ["642796688644"], "item_ids": ["2366567022", "2751999929", "8069050545", "3877188862"]}], "payment_history": [{"transaction_type": "payment", "amount": 930.46, "payment_method_id": "credit_card_1061405"}], "cancel_reason": null, "exchange_items": ["8069050545"], "exchange_new_items": ["8069050545"], "exchange_payment_method_id": "credit_card_1061405", "exchange_price_difference": 0.0, "return_items": null, "return_payment_method_id": null}
agent
Vaše žádost o výměnu byla úspěšně zpracována. Stav objednávky #W2890441 je nyní „exchange requested“ (výměna byla vyžádána). Brzy obdržíte e-mail s podrobnými pokyny, jak rozbitou židli vrátit. Jakmile bude vrácení potvrzeno, zašleme vám novou židli. Mohu vám pomoci s něčím dalším?
user
Ne, to je vše. Děkuji.
agent
Ráda jsem vám pomohla. Přeji vám hezký zbytek dne! Sbohem.MINORWrong register for closing a customer-service chat. "Sbohem" is a final, face-to-face farewell; the standard closing in Czech customer service (including phone/chat) is "Na shledanou".
user
###STOP###
Same task, same tools, same policy, same database — the only difference is the conversation language. Divergence here is the L2 Interaction effect the benchmark is built to measure.