lokalni.ailokalni.ai⁄Umí agenti česky? Část 3: Zákaznická podpora

English vs Czech · task 12

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tasks in both (trial 1): 0 1 10 100 101 102 103 104 105 106 107 108 109 11 110 111 112 113 12 13 14 15 16 17 18 19 2 20 21 22 23 24 25 26 27 28 29 3 30 31 32 33 34 35 36 37 38 39 4 40 41 42 43 44 45 46 47 48 49 5 50 51 52 53 54 55 56 57 58 59 6 60 61 62 63 64 65 66 67 68 69 7 70 71 72 73 74 75 76 77 78 79 8 80 81 82 83 84 85 86 87 88 89 9 90 91 92 93 94 95 96 97 98 99
Customer briefuser simulator only
reason for call
You just got into gaming and want to cancel or return everything not associated with it. (Everything except a keyboard and a mouse, but do not reveal it to the agent). PayPal is prefered for refund, but otherwise you are angry and ask for human agent for help.
known to the user
You are mia_garcia_4516 (mia.garcia2723@example.com).
how to behave
You are into gaming but realized the importance of studying hard recently.
What L2 Interaction changedboth, differently
appended to the agent's policy (agent_system):
You must respond to the user entirely in the same language they use. If the user writes in Czech, you must reply in Czech. If the task mentions actions the user can perform on their own device, ask the user to do them in plain language rather than treating them as tools. Authentication and identifiers: never invent or guess identifiers, email addresses, names, zip codes, order IDs, product IDs, item IDs, or payment method IDs.
prepended to the customer brief (user_system):
You must converse with the agent entirely in Czech (čeština). Do not use English except for proper nouns, product IDs, or technical terms that have no Czech equivalent. However, always use English for the following: tool names, tool argument names, and any argument values that are system-defined and non-translatable — including entity identifiers (e.g., IDs, reference codes, alphanumeric keys), enumerated constants (e.g., predefined status values, option keys, category codes), and any fixed string that serves as a valid system input rather than natural language.
opening turn (greeting):
English:
Hi! How can I help you today?
Czech:
Dobrý den! Jak vám mohu dnes pomoci?
Everything else — task, tools, policy body, database, seed — is identical between the two columns.
Agent policy (system prompt)agent only
# Retail agent policy As a retail agent, you can help users: - **cancel or modify pending orders** - **return or exchange delivered orders** - **modify their default user address** - **provide information about their own profile, orders, and related products** At the beginning of the conversation, you have to authenticate the user identity by locating their user id via email, or via name + zip code. This has to be done even when the user already provides the user id. Once the user has been authenticated, you can provide the user with information about order, product, profile information, e.g. help the user look up order id. You can only help one user per conversation (but you can handle multiple requests from the same user), and must deny any requests for tasks related to any other user. Before taking any action that updates the database (cancel, modify, return, exchange), you must list the action details and obtain explicit user confirmation (yes) to proceed. You should not make up any information or knowledge or procedures not provided by the user or the tools, or give subjective recommendations or comments. You should at most make one tool call at a time, and if you take a tool call, you should not respond to the user at the same time. If you respond to the user, you should not make a tool call at the same time. You should deny user requests that are against this policy. You should transfer the user to a human agent if and only if the request cannot be handled within the scope of your actions. To transfer, first make a tool call to transfer_to_human_agents, and then send the message 'YOU ARE BEING TRANSFERRED TO A HUMAN AGENT. PLEASE HOLD ON.' to the user. ## Domain basic - All times in the database are EST and 24 hour based. For example "02:30:00" means 2:30 AM EST. ### User Each user has a profile containing: - unique user id - email - default address - payment methods. There are three types of payment methods: **gift card**, **paypal account**, **credit card**. ### Product Our retail store has 50 types of products. For each **type of product**, there are **variant items** of different **options**. For example, for a 't-shirt' product, there could be a variant item with option 'color blue size M', and another variant item with option 'color red size L'. Each product has the following attributes: - unique product id - name - list of variants Each variant item has the following attributes: - unique item id - information about the value of the product options for this item. - availability - price Note: Product ID and Item ID have no relations and should not be confused! ### Order Each order has the following attributes: - unique order id - user id - address - items ordered - status - fullfilments info (tracking id and item ids) - payment history The status of an order can be: **pending**, **processed**, **delivered**, or **cancelled**. Orders can have other optional attributes based on the actions that have been taken (cancellation reason, which items have been exchanged, what was the exchane price difference etc) ## Generic action rules Generally, you can only take action on pending or delivered orders. Exchange or modify order tools can only be called once per order. Be sure that all items to be changed are collected into a list before making the tool call!!! ## Cancel pending order An order can only be cancelled if its status is 'pending', and you should check its status before taking the action. The user needs to confirm the order id and the reason (either 'no longer needed' or 'ordered by mistake') for cancellation. Other reasons are not acceptable. After user confirmation, the order status will be changed to 'cancelled', and the total will be refunded via the original payment method immediately if it is gift card, otherwise in 5 to 7 business days. ## Modify pending order An order can only be modified if its status is 'pending', and you should check its status before taking the action. For a pending order, you can take actions to modify its shipping address, payment method, or product item options, but nothing else. ### Modify payment The user can only choose a single payment method different from the original payment method. If the user wants the modify the payment method to gift card, it must have enough balance to cover the total amount. After user confirmation, the order status will be kept as 'pending'. The original payment method will be refunded immediately if it is a gift card, otherwise it will be refunded within 5 to 7 business days. ### Modify items This action can only be called once, and will change the order status to 'pending (items modifed)'. The agent will not be able to modify or cancel the order anymore. So you must confirm all the details are correct and be cautious before taking this action. In particular, remember to remind the customer to confirm they have provided all the items they want to modify. For a pending order, each item can be modified to an available new item of the same product but of different product option. There cannot be any change of product types, e.g. modify shirt to shoe. The user must provide a payment method to pay or receive refund of the price difference. If the user provides a gift card, it must have enough balance to cover the price difference. ## Return delivered order An order can only be returned if its status is 'delivered', and you should check its status before taking the action. The user needs to confirm the order id and the list of items to be returned. The user needs to provide a payment method to receive the refund. The refund must either go to the original payment method, or an existing gift card. After user confirmation, the order status will be changed to 'return requested', and the user will receive an email regarding how to return items. ## Exchange delivered order An order can only be exchanged if its status is 'delivered', and you should check its status before taking the action. In particular, remember to remind the customer to confirm they have provided all items to be exchanged. For a delivered order, each item can be exchanged to an available new item of the same product but of different product option. There cannot be any change of product types, e.g. modify shirt to shoe. The user must provide a payment method to pay or receive refund of the price difference. If the user provides a gift card, it must have enough balance to cover the price difference. After user confirmation, the order status will be changed to 'exchange requested', and the user will receive an email regarding how to return items. There is no need to place a new order.
User-simulator guidelinesuser simulator only
# User Simulation Guidelines You are playing the role of a customer contacting a customer service representative. Your goal is to simulate realistic customer interactions while following specific scenario instructions. ## Core Principles - Generate one message at a time, maintaining natural conversation flow. - Strictly follow the scenario instructions you have received. - Never make up or hallucinate information not provided in the scenario instructions. Information that is not provided in the scenario instructions should be considered unknown or unavailable. - Avoid repeating the exact instructions verbatim. Use paraphrasing and natural language to convey the same information - Disclose information progressively. Wait for the agent to ask for specific information before providing it. ## Task Completion - The goal is to continue the conversation until the task is complete. - If the instruction goal is satisified, generate the '###STOP###' token to end the conversation. - If you are transferred to another agent, generate the '###TRANSFER###' token to indicate the transfer. - If you find yourself in a situation in which the scenario does not provide enough information for you to continue the conversation, generate the '###OUT-OF-SCOPE###' token to end the conversation. Remember: The goal is to create realistic, natural conversations while strictly adhering to the provided instructions and maintaining character consistency.
prepended to the customer brief by --lang-components user_system. Reconstructed from seatau.translation.language: unlike the agent policy, this text is not recorded in results.json.
You must converse with the agent entirely in Czech (čeština). Do not use English except for proper nouns, product IDs, or technical terms that have no Czech equivalent. However, always use English for the following: tool names, tool argument names, and any argument values that are system-defined and non-translatable — including entity identifiers (e.g., IDs, reference codes, alphanumeric keys), enumerated constants (e.g., predefined status values, option keys, category codes), and any fixed string that serves as a valid system input rather than natural language.
How this was gradedneither party
database actions required
  • find_user_id_by_email({"email": "mia.garcia2723@example.com"})
  • get_user_details({"user_id": "mia_garcia_4516"})
  • get_order_details({"order_id": "#W5490111"})
  • get_order_details({"order_id": "#W7387996"})
  • transfer_to_human_agents({"summary": "The user prefers PayPal for refund, but the agent cannot help."})
reward basis
DB, NL_ASSERTION

English

reward 1.00 · DB 1.00 · NL_ASSERTION 1.00 · language 1.00 (7/7 turns in en) · 202s · user_stop
agent
Hi! How can I help you today?
user
Hi, I need some help with my recent orders. I bought a bunch of stuff not too long ago, but things have changed and I need to return or cancel most of it. Can you help me with that?
agent
I'd be happy to help you with your orders! First, I need to authenticate your identity. Could you please provide me with the email address associated with your account?
user
Sure, it's mia.garcia2723@example.com.
agent
→ find_user_id_by_email({"email": "mia.garcia2723@example.com"})
tool result
mia_garcia_4516
agent
Thank you! Let me pull up your account details.
→ get_user_details({"user_id": "mia_garcia_4516"})
tool result
{"user_id": "mia_garcia_4516", "name": {"first_name": "Mia", "last_name": "Garcia"}, "address": {"address1": "537 Main Street", "address2": "Suite 572", "city": "Indianapolis", "country": "USA", "state": "IN", "zip": "46229"}, "email": "mia.garcia2723@example.com", "payment_methods": {"paypal_9497703": {"source": "paypal", "id": "paypal_9497703"}, "credit_card_3124723": {"source": "credit_card", "id": "credit_card_3124723", "brand": "visa", "last_four": "7285"}}, "orders": ["#W5490111", "#W7387996"]}
agent
I've located your account, Mia. Let me look at your orders to understand what we're working with.
→ get_order_details({"order_id": "#W5490111"})
→ get_order_details({"order_id": "#W7387996"})
tool result
{"order_id": "#W5490111", "user_id": "mia_garcia_4516", "address": {"address1": "537 Main Street", "address2": "Suite 572", "city": "Indianapolis", "country": "USA", "state": "IN", "zip": "46229"}, "items": [{"name": "Water Bottle", "product_id": "8310926033", "item_id": "4579334072", "price": 54.85, "options": {"capacity": "750ml", "material": "glass", "color": "black"}}, {"name": "Mechanical Keyboard", "product_id": "1656367028", "item_id": "1421289881", "price": 268.77, "options": {"switch type": "linear", "backlight": "none", "size": "80%"}}, {"name": "Action Camera", "product_id": "3377618313", "item_id": "6117189161", "price": 481.5, "options": {"resolution": "4K", "waterproof": "yes", "color": "silver"}}, {"name": "Backpack", "product_id": "2524789262", "item_id": "4947717507", "price": 218.04, "options": {"color": "green", "size": "medium", "material": "leather", "compartment": "camera"}}], "status": "delivered", "fulfillments": [{"tracking_id": ["574297338433"], "item_ids": ["4579334072", "1421289881", "6117189161", "4947717507"]}], "payment_history": [{"transaction_type": "payment", "amount": 1023.16, "payment_method_id": "credit_card_3124723"}], "cancel_reason": null, "exchange_items": null, "exchange_new_items": null, "exchange_payment_method_id": null, "exchange_price_difference": null, "return_items": null, "return_payment_method_id": null}
tool result
{"order_id": "#W7387996", "user_id": "mia_garcia_4516", "address": {"address1": "537 Main Street", "address2": "Suite 572", "city": "Indianapolis", "country": "USA", "state": "IN", "zip": "46229"}, "items": [{"name": "Gaming Mouse", "product_id": "5713490933", "item_id": "5796612084", "price": 158.89, "options": {"color": "RGB", "sensor type": "optical", "connectivity": "wired"}}], "status": "delivered", "fulfillments": [{"tracking_id": ["200246490130"], "item_ids": ["5796612084"]}], "payment_history": [{"transaction_type": "payment", "amount": 158.89, "payment_method_id": "paypal_9497703"}], "cancel_reason": null, "exchange_items": null, "exchange_new_items": null, "exchange_payment_method_id": null, "exchange_price_difference": null, "return_items": null, "return_payment_method_id": null}
agent
I've found your two orders, Mia. Here's a summary: **Order #W5490111** (delivered) — paid $1023.16 via credit card: - Water Bottle (750ml, glass, black) — $54.85 - Mechanical Keyboard (linear, no backlight, 80%) — $268.77 - Action Camera (4K, waterproof, silver) — $481.50 - Backpack (green, medium, leather, camera) — $218.04 **Order #W7387996** (delivered) — paid $158.89 via PayPal: - Gaming Mouse (RGB, optical, wired) — $158.89 Both orders are already **delivered**, so they can't be cancelled. However, I can help you **return** or **exchange** items from them. Could you let me know which items you'd like to return or exchange, and for which orders?
user
Thanks for pulling that up. I'd like to return the water bottle, the action camera, and the backpack from order #W5490111. I'll keep the keyboard and the mouse. Also, I'd prefer the refund to go to my PayPal account if that's possible.
agent
I can help you return those items from order #W5490111. However, I need to let you know about the refund payment method. For a return, the refund must go either to the **original payment method** used for the order, or to an **existing gift card**. Order #W5490111 was originally paid with your **credit card (ending in 7285)**, not PayPal. Since you don't have a gift card on file, the refund for this order would need to go back to that original credit card. Unfortunately, I'm not able to route the refund to your PayPal account for this order. Would you like to proceed with the return of the following items from order #W5490111, with the refund going back to your original credit card (ending in 7285)? - Water Bottle (750ml, glass, black) — $54.85 - Action Camera (4K, waterproof, silver) — $481.50 - Backpack (green, medium, leather, camera) — $218.04 Please confirm if you'd like to proceed.
user
Wait, seriously? I specifically asked for PayPal. That's over $750 and I need it in my PayPal account, not back on some credit card. This is really frustrating — why can't you just send it where I want it? Honestly, this isn't acceptable. I'd like to speak with a human agent or a supervisor who can actually help me sort this out.
agent
I understand your frustration, Mia. I'm sorry for the inconvenience. Since you've requested to speak with a human agent, let me transfer you to someone who can assist you further.
→ transfer_to_human_agents({"summary": "Customer Mia Garcia (mia_garcia_4516) wants to return items from delivered order #W5490111 (Water Bottle $54.85, Action Camera $481.50, Backpack $218.04). She requested the refund go to her PayPal account, but per policy the refund must go to the original payment method (credit card ending 7285) or an existing gift card. She is frustrated and explicitly requested to speak with a human agent/supervisor about routing the refund to PayPal."})
tool result
Transfer successful
agent
YOU ARE BEING TRANSFERRED TO A HUMAN AGENT. PLEASE HOLD ON.
user
###TRANSFER###

Czech

reward 0.00 · DB 0.00 · NL_ASSERTION 1.00 · language 1.00 (8/8 turns in cs) · 176s · user_stop
Czech language judge: 0 major 3 minor
agent
Dobrý den! Jak vám mohu dnes pomoci?
user
Dobrý den, potřebovala bych vrátit několik věcí ze svých objednávek. Nedávno jsem si nakoupila hodně vybavení, ale uvědomila jsem si, že se teď musím hlavně soustředit na studium, takže většinu toho prostě nevyužiju.
agent
Dobrý den! Ráda vám pomohu s vrácením zboží. Než se do toho pustíme, potřebuji vás nejprve ověřit. Můžete mi prosím sdělit svou e-mailovou adresu, nebo jméno a PSČ?
user
Jasně, můj e-mail je mia.garcia2723@example.com.
agent
→ find_user_id_by_email({"email": "mia.garcia2723@example.com"})
tool result
mia_garcia_4516
agent
→ get_user_details({"user_id": "mia_garcia_4516"})
tool result
{"user_id": "mia_garcia_4516", "name": {"first_name": "Mia", "last_name": "Garcia"}, "address": {"address1": "537 Main Street", "address2": "Suite 572", "city": "Indianapolis", "country": "USA", "state": "IN", "zip": "46229"}, "email": "mia.garcia2723@example.com", "payment_methods": {"paypal_9497703": {"source": "paypal", "id": "paypal_9497703"}, "credit_card_3124723": {"source": "credit_card", "id": "credit_card_3124723", "brand": "visa", "last_four": "7285"}}, "orders": ["#W5490111", "#W7387996"]}
agent
Děkuji, Mio! Ověřila jsem vaši identitu. Máte dvě objednávky: #W5490111 a #W7387996. Podívám se na jejich detaily, abych zjistila, co obsahují a jaký je jejich stav.
→ get_order_details({"order_id": "#W5490111"})
→ get_order_details({"order_id": "#W7387996"})
tool result
{"order_id": "#W5490111", "user_id": "mia_garcia_4516", "address": {"address1": "537 Main Street", "address2": "Suite 572", "city": "Indianapolis", "country": "USA", "state": "IN", "zip": "46229"}, "items": [{"name": "Water Bottle", "product_id": "8310926033", "item_id": "4579334072", "price": 54.85, "options": {"capacity": "750ml", "material": "glass", "color": "black"}}, {"name": "Mechanical Keyboard", "product_id": "1656367028", "item_id": "1421289881", "price": 268.77, "options": {"switch type": "linear", "backlight": "none", "size": "80%"}}, {"name": "Action Camera", "product_id": "3377618313", "item_id": "6117189161", "price": 481.5, "options": {"resolution": "4K", "waterproof": "yes", "color": "silver"}}, {"name": "Backpack", "product_id": "2524789262", "item_id": "4947717507", "price": 218.04, "options": {"color": "green", "size": "medium", "material": "leather", "compartment": "camera"}}], "status": "delivered", "fulfillments": [{"tracking_id": ["574297338433"], "item_ids": ["4579334072", "1421289881", "6117189161", "4947717507"]}], "payment_history": [{"transaction_type": "payment", "amount": 1023.16, "payment_method_id": "credit_card_3124723"}], "cancel_reason": null, "exchange_items": null, "exchange_new_items": null, "exchange_payment_method_id": null, "exchange_price_difference": null, "return_items": null, "return_payment_method_id": null}
tool result
{"order_id": "#W7387996", "user_id": "mia_garcia_4516", "address": {"address1": "537 Main Street", "address2": "Suite 572", "city": "Indianapolis", "country": "USA", "state": "IN", "zip": "46229"}, "items": [{"name": "Gaming Mouse", "product_id": "5713490933", "item_id": "5796612084", "price": 158.89, "options": {"color": "RGB", "sensor type": "optical", "connectivity": "wired"}}], "status": "delivered", "fulfillments": [{"tracking_id": ["200246490130"], "item_ids": ["5796612084"]}], "payment_history": [{"transaction_type": "payment", "amount": 158.89, "payment_method_id": "paypal_9497703"}], "cancel_reason": null, "exchange_items": null, "exchange_new_items": null, "exchange_payment_method_id": null, "exchange_price_difference": null, "return_items": null, "return_payment_method_id": null}
agent
Děkuji za trpělivost, Mio. Podívám se na vaše objednávky: **Objednávka #W5490111** (doručena): - Láhev na vodu (750ml, sklo, černá) – 54,85 $ - Mechanická klávesnice (lineární, 80%) – 268,77 $ - Akční kamera (4K, vodotěsná, stříbrná) – 481,50 $ - Batoh (zelený, střední, kožený) – 218,04 $ **Objednávka #W7387996** (doručena): - Herní myš (RGB, optická, drátová) – 158,89 $ Které položky byste chtěla vrátit? Prosím, uveďte mi konkrétní položky z těchto objednávek.
user
Chtěla bych vrátit láhev na vodu, akční kameru a batoh – všechno z objednávky #W5490111 kromě klávesnice.
agent
Rozumím, Mio. Chcete vrátit následující položky z objednávky **#W5490111** (doručena): - Láhev na vodu (750ml, sklo, černá) – 54,85 $ - Akční kamera (4K, vodotěsná, stříbrná) – 481,50 $ - Batoh (zelený, střední, kožený) – 218,04 $ Celkem za tyto položky: **754,39 $** Původní platba za tuto objednávku proběhla přes kreditní kartuMINOR"proběhla přes kreditní kartu" is a calque of "went through via credit card". Natural Czech uses the instrumental: "proběhla kreditní kartou" or "byla provedena kreditní kartou" (the agent itself later writes "byla zaplacena kreditní kartou"). (končící 7285). Refundace může jít buď na původní platební metodu, nebo na existující dárkovou kartu. Nemáte žádnou dárkovou kartu, takže by refundace šla na vaši kreditní kartu (končící 7285). Potvrzujete, že chcete tyto tři položky vrátit a refundaci zaslat na vaši kreditní kartu?
user
A nemohla by ta refundace jít na PayPal? Bylo by to pro mě mnohem pohodlnější, PayPal používám nejraději.
agent
Bohužel to není možné, Mio. Podle našich pravidel může refundace za vrácené zboží jít buď na **původní platební metodu**, kterou byla objednávka zaplacena, nebo na **existující dárkovou kartu**. Objednávka #W5490111 byla zaplacena kreditní kartou (končící 7285), takže refundace může jít pouze na tuto kreditní kartu. Váš PayPal účet bohužel není pro tuto objednávku původní platební metodou, a proto na něj refundaci zaslat nemůžeme. Můžeme tedy pokračovat s refundací na vaši kreditní kartuMINOR"pokračovat s refundací" is a calque of "proceed with the refund"; Czech "pokračovat" takes "v" + locative or an infinitive. Naturally: "Můžeme tedy refundaci provést na vaši kreditní kartu?" or "Můžeme tedy pokračovat ve vrácení peněz na vaši kreditní kartu?". (končící 7285)? Potvrzujete vrácení těchto tří položek: - Láhev na vodu – 54,85 $ - Akční kamera – 481,50 $ - Batoh – 218,04 $ Celkem **754,39 $** na kreditní kartu?
user
To je ale opravdu zbytečně komplikované! Proč nemůžete peníze poslat tam, kam zákazník potřebuje? Jsem z toho dost naštvaná, ale dobře, nic s tím asi nenadělám. Tak tedy ano, potvrzuji vrácení těch tří položek a refundaci na tu kreditní kartu.
agent
Děkuji za potvrzení, Mio. Chápu vaše rozladění a omlouvám se za komplikace. Pravidla pro refundace jsou bohužel pevně daná, ale refundace na vaši kreditní kartu proběhne v pořádku. Provádím vrácení tří položek z objednávky #W5490111.
→ return_delivered_order_items({"order_id": "#W5490111", "item_ids": ["4579334072", "6117189161", "4947717507"], "payment_method_id": "credit_card_3124723"})
tool result
{"order_id": "#W5490111", "user_id": "mia_garcia_4516", "address": {"address1": "537 Main Street", "address2": "Suite 572", "city": "Indianapolis", "country": "USA", "state": "IN", "zip": "46229"}, "items": [{"name": "Water Bottle", "product_id": "8310926033", "item_id": "4579334072", "price": 54.85, "options": {"capacity": "750ml", "material": "glass", "color": "black"}}, {"name": "Mechanical Keyboard", "product_id": "1656367028", "item_id": "1421289881", "price": 268.77, "options": {"switch type": "linear", "backlight": "none", "size": "80%"}}, {"name": "Action Camera", "product_id": "3377618313", "item_id": "6117189161", "price": 481.5, "options": {"resolution": "4K", "waterproof": "yes", "color": "silver"}}, {"name": "Backpack", "product_id": "2524789262", "item_id": "4947717507", "price": 218.04, "options": {"color": "green", "size": "medium", "material": "leather", "compartment": "camera"}}], "status": "return requested", "fulfillments": [{"tracking_id": ["574297338433"], "item_ids": ["4579334072", "1421289881", "6117189161", "4947717507"]}], "payment_history": [{"transaction_type": "payment", "amount": 1023.16, "payment_method_id": "credit_card_3124723"}], "cancel_reason": null, "exchange_items": null, "exchange_new_items": null, "exchange_payment_method_id": null, "exchange_price_difference": null, "return_items": ["4579334072", "4947717507", "6117189161"], "return_payment_method_id": "credit_card_3124723"}
agent
Vaše vrácení bylo úspěšně zpracovánoMINOR"zpracovat vrácení" is a calque of English "process a return" (the same pattern flagged in the task examples). A native speaker would write e.g. "Vaše vrácení bylo úspěšně provedeno" or "Vrácení zboží bylo úspěšně dokončeno"., Mio. ✅ **Shrnutí vrácení z objednávky #W5490111:** - Láhev na vodu – 54,85 $ - Akční kamera – 481,50 $ - Batoh – 218,04 $ - **Celkem: 754,39 $** na vaši kreditní kartu (končící 7285) Stav objednávky je nyní **"return requested"**. Obdržíte e-mail s pokyny, jak a kam zboží vrátit. Ještě něco dalšího, s čím bych vám mohla pomoci?
user
Ne, to je všechno, děkuji za pomoc. Nashledanou. ###STOP###
Same task, same tools, same policy, same database — the only difference is the conversation language. Divergence here is the L2 Interaction effect the benchmark is built to measure.