lokalni.ailokalni.ai⁄Umí agenti česky? Část 3: Zákaznická podpora
l2_interaction_airline_csqwen3.6-35b-a3b-think-on72 / 150

task 23 · trial 2

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reward 0.00 · language 1.00 (2/2 turns in cs) · 4092s · too_many_errors
agent
Dobrý den! Jak vám mohu dnes pomoci?
user
Dobrý den! Jmenuji se Mohamed Silva. Chtěl bych se nejdřív zeptat na dvě věci: zajímá mě celkový součet zůstatků na mých dárkových kartách a také součet zůstatků na mých certifikátech. A kromě toho bych rád změnil svou nedávnou rezervaci na nejlevnější zpáteční let v business třídě, ale beze změny termínů.
agent
Dobrý den, Mohamedu! Rád vám pomohu. Pro přístup k vašim informacím potřebuji vaše uživatelské ID. Můžete mi prosím poskytnout vaše uživatelské ID?
user
Samozřejmě, moje uživatelské ID je mohamed_silva_9265.
agent
→ get_user_details({"user_id": "mohamed_silva_9265"})
tool result
{"user_id": "mohamed_silva_9265", "name": {"first_name": "Mohamed", "last_name": "Silva"}, "address": {"address1": "638 Elm Street", "address2": "Suite 548", "city": "Los Angeles", "country": "USA", "state": "CA", "zip": "91365"}, "email": "mohamed.silva9198@example.com", "dob": "1960-11-26", "payment_methods": {"credit_card_5843230": {"source": "credit_card", "id": "credit_card_5843230", "brand": "visa", "last_four": "2395"}, "gift_card_8020792": {"source": "gift_card", "id": "gift_card_8020792", "amount": 198.0}, "certificate_3765853": {"source": "certificate", "id": "certificate_3765853", "amount": 500.0}, "gift_card_6136092": {"source": "gift_card", "id": "gift_card_6136092", "amount": 129.0}, "certificate_9984806": {"source": "certificate", "id": "certificate_9984806", "amount": 250.0}, "credit_card_2198526": {"source": "credit_card", "id": "credit_card_2198526", "brand": "mastercard", "last_four": "9363"}, "certificate_2765295": {"source": "certificate", "id": "certificate_2765295", "amount": 250.0}}, "saved_passengers": [{"first_name": "Raj", "last_name": "Sanchez", "dob": "1986-09-12"}, {"first_name": "Liam", "last_name": "Wilson", "dob": "1980-03-27"}], "membership": "regular", "reservations": ["K1NW8N"]}
agent
→ get_reservation_details({"reservation_id": "K1NW8N"})
tool result
{"reservation_id": "K1NW8N", "user_id": "mohamed_silva_9265", "origin": "JFK", "destination": "SFO", "flight_type": "round_trip", "cabin": "basic_economy", "flights": [{"flight_number": "HAT023", "origin": "JFK", "destination": "SFO", "date": "2024-05-26", "price": 53}, {"flight_number": "HAT204", "origin": "SFO", "destination": "SEA", "date": "2024-05-28", "price": 71}, {"flight_number": "HAT021", "origin": "SEA", "destination": "JFK", "date": "2024-05-28", "price": 65}], "passengers": [{"first_name": "Mohamed", "last_name": "Silva", "dob": "1960-11-26"}, {"first_name": "Raj", "last_name": "Sanchez", "dob": "1986-09-12"}, {"first_name": "Liam", "last_name": "Wilson", "dob": "1980-03-27"}], "payment_history": [{"payment_id": "gift_card_6136092", "amount": 567}], "created_at": "2024-05-14T16:03:16", "total_baggages": 0, "nonfree_baggages": 0, "insurance": "no", "status": null}
agent
→ search_direct_flight({"date": "2024-05-26", "destination": "SFO", "origin": "JFK"})
tool result
[{"flight_number": "HAT023", "origin": "JFK", "destination": "SFO", "status": "available", "scheduled_departure_time_est": "14:00:00", "scheduled_arrival_time_est": "20:00:00", "date": null, "available_seats": {"basic_economy": 8, "economy": 14, "business": 6}, "prices": {"basic_economy": 69, "economy": 162, "business": 364}}]
agent
→ search_direct_flight({"date": "2024-05-28", "destination": "JFK", "origin": "SFO"})
tool result
[]
agent
→ search_onestop_flight({"date": "2024-05-26", "destination": "SFO", "origin": "JFK"})
tool result
[[{"flight_number": "HAT069", "origin": "JFK", "destination": "SEA", "status": "available", "scheduled_departure_time_est": "06:00:00", "scheduled_arrival_time_est": "12:00:00", "date": "2024-05-26", "available_seats": {"basic_economy": 7, "economy": 1, "business": 9}, "prices": {"basic_economy": 92, "economy": 133, "business": 470}}, {"flight_number": "HAT011", "origin": "SEA", "destination": "SFO", "status": "available", "scheduled_departure_time_est": "13:00:00", "scheduled_arrival_time_est": "15:00:00", "date": "2024-05-26", "available_seats": {"basic_economy": 20, "economy": 17, "business": 17}, "prices": {"basic_economy": 50, "economy": 188, "business": 368}}], [{"flight_number": "HAT069", "origin": "JFK", "destination": "SEA", "status": "available", "scheduled_departure_time_est": "06:00:00", "scheduled_arrival_time_est": "12:00:00", "date": "2024-05-26", "available_seats": {"basic_economy": 7, "economy": 1, "business": 9}, "prices": {"basic_economy": 92, "economy": 133, "business": 470}}, {"flight_number": "HAT258", "origin": "SEA", "destination": "SFO", "status": "available", "scheduled_departure_time_est": "17:00:00", "scheduled_arrival_time_est": "19:00:00", "date": "2024-05-26", "available_seats": {"basic_economy": 15, "economy": 9, "business": 20}, "prices": {"basic_economy": 80, "economy": 170, "business": 363}}], [{"flight_number": "HAT069", "origin": "JFK", "destination": "SEA", "status": "available", "scheduled_departure_time_est": "06:00:00", "scheduled_arrival_time_est": "12:00:00", "date": "2024-05-26", "available_seats": {"basic_economy": 7, "economy": 1, "business": 9}, "prices": {"basic_economy": 92, "economy": 133, "business": 470}}, {"flight_number": "HAT274", "origin": "SEA", "destination": "SFO", "status": "available", "scheduled_departure_time_est": "20:00:00", "scheduled_arrival_time_est": "22:00:00", "date": "2024-05-26", "available_seats": {"basic_economy": 8, "economy": 18, "business": 16}, "prices": {"basic_economy": 88, "economy": 162, "business": 310}}], [{"flight_number": "HAT083", "origin": "JFK", "destination": "SEA", "status": "available", "scheduled_departure_time_est": "01:00:00", "scheduled_arrival_time_est": "07:00:00", "date": "2024-05-26", "available_seats": {"basic_economy": 9, "economy": 6, "business": 16}, "prices": {"basic_economy": 51, "economy": 146, "business": 461}}, {"flight_number": "HAT011", "origin": "SEA", "destination": "SFO", "status": "available", "scheduled_departure_time_est": "13:00:00", "scheduled_arrival_time_est": "15:00:00", "date": "2024-05-26", "available_seats": {"basic_economy": 20, "economy": 17, "business": 17}, "prices": {"basic_economy": 50, "economy": 188, "business": 368}}], [{"flight_number": "HAT083", "origin": "JFK", "destination": "SEA", "status": "available", "scheduled_departure_time_est": "01:00:00", "scheduled_arrival_time_est": "07:00:00", "date": "2024-05-26", "available_seats": {"basic_economy": 9, "economy": 6, "business": 16}, "prices": {"basic_economy": 51, "economy": 146, "business": 461}}, {"flight_number": "HAT107", "origin": "SEA", "destination": "SFO", "status": "available", "scheduled_departure_time_est": "09:00:00", "scheduled_arrival_time_est": "11:00:00", "date": "2024-05-26", "available_seats": {"basic_economy": 18, "economy": 15, "business": 13}, "prices": {"basic_economy": 82, "economy": 121, "business": 446}}], [{"flight_number": "HAT083", "origin": "JFK", "destination": "SEA", "status": "available", "scheduled_departure_time_est": "01:00:00", "scheduled_arrival_time_est": "07:00:00", "date": "2024-05-26", "available_seats": {"basic_economy": 9, "economy": 6, "business": 16}, "prices": {"basic_economy": 51, "economy": 146, "business": 461}}, {"flight_number": "HAT258", "origin": "SEA", "destination": "SFO", "status": "available", "scheduled_departure_time_est": "17:00:00", "scheduled_arrival_time_est": "19:00:00", "date": "2024-05-26", "available_seats": {"basic_economy": 15, "economy": 9, "business": 20}, "prices": {"basic_economy": 80, "economy": 170, "business": 363}}], [{"flight_number": "HAT083", "origin": "JFK", "destination": "SEA", "status": "available", "scheduled_departure_time_est": "01:00:00", "scheduled_arrival_time_est": "07:00:00", "date": "2024-05-26", "available_seats": {"basic_economy": 9, "economy": 6, "business": 16}, "prices": {"basic_economy": 51, "economy": 146, "business": 461}}, {"flight_number": "HAT274", "origin": "SEA", "destination": "SFO", "status": "available", "scheduled_departure_time_est": "20:00:00", "scheduled_arrival_time_est": "22:00:00", "date": "2024-05-26", "available_seats": {"basic_economy": 8, "economy": 18, "business": 16}, "prices": {"basic_economy": 88, "economy": 162, "business": 310}}]]
agent
→ search_onestop_flight({"date": "2024-05-28", "destination": "JFK", "origin": "SFO"})
tool result
[[{"flight_number": "HAT082", "origin": "SFO", "destination": "IAH", "status": "available", "scheduled_departure_time_est": "23:00:00", "scheduled_arrival_time_est": "03:00:00+1", "date": "2024-05-28", "available_seats": {"basic_economy": 5, "economy": 5, "business": 10}, "prices": {"basic_economy": 54, "economy": 135, "business": 404}}, {"flight_number": "HAT025", "origin": "IAH", "destination": "JFK", "status": "available", "scheduled_departure_time_est": "04:00:00", "scheduled_arrival_time_est": "07:30:00", "date": "2024-05-29", "available_seats": {"basic_economy": 16, "economy": 7, "business": 14}, "prices": {"basic_economy": 62, "economy": 163, "business": 462}}], [{"flight_number": "HAT082", "origin": "SFO", "destination": "IAH", "status": "available", "scheduled_departure_time_est": "23:00:00", "scheduled_arrival_time_est": "03:00:00+1", "date": "2024-05-28", "available_seats": {"basic_economy": 5, "economy": 5, "business": 10}, "prices": {"basic_economy": 54, "economy": 135, "business": 404}}, {"flight_number": "HAT068", "origin": "IAH", "destination": "JFK", "status": "available", "scheduled_departure_time_est": "11:00:00", "scheduled_arrival_time_est": "14:30:00", "date": "2024-05-29", "available_seats": {"basic_economy": 3, "economy": 12, "business": 19}, "prices": {"basic_economy": 81, "economy": 199, "business": 444}}], [{"flight_number": "HAT082", "origin": "SFO", "destination": "IAH", "status": "available", "scheduled_departure_time_est": "23:00:00", "scheduled_arrival_time_est": "03:00:00+1", "date": "2024-05-28", "available_seats": {"basic_economy": 5, "economy": 5, "business": 10}, "prices": {"basic_economy": 54, "economy": 135, "business": 404}}, {"flight_number": "HAT085", "origin": "IAH", "destination": "JFK", "status": "available", "scheduled_departure_time_est": "06:00:00", "scheduled_arrival_time_est": "09:30:00", "date": "2024-05-29", "available_seats": {"basic_economy": 3, "economy": 4, "business": 8}, "prices": {"basic_economy": 74, "economy": 163, "business": 352}}], [{"flight_number": "HAT204", "origin": "SFO", "destination": "SEA", "status": "available", "scheduled_departure_time_est": "08:00:00", "scheduled_arrival_time_est": "10:00:00", "date": "2024-05-28", "available_seats": {"basic_economy": 4, "economy": 1, "business": 17}, "prices": {"basic_economy": 100, "economy": 121, "business": 248}}, {"flight_number": "HAT021", "origin": "SEA", "destination": "JFK", "status": "available", "scheduled_departure_time_est": "19:00:00", "scheduled_arrival_time_est": "01:00:00+1", "date": "2024-05-28", "available_seats": {"basic_economy": 20, "economy": 16, "business": 16}, "prices": {"basic_economy": 88, "economy": 108, "business": 453}}], [{"flight_number": "HAT204", "origin": "SFO", "destination": "SEA", "status": "available", "scheduled_departure_time_est": "08:00:00", "scheduled_arrival_time_est": "10:00:00", "date": "2024-05-28", "available_seats": {"basic_economy": 4, "economy": 1, "business": 17}, "prices": {"basic_economy": 100, "economy": 121, "business": 248}}, {"flight_number": "HAT089", "origin": "SEA", "destination": "JFK", "status": "available", "scheduled_departure_time_est": "10:00:00", "scheduled_arrival_time_est": "16:00:00", "date": "2024-05-28", "available_seats": {"basic_economy": 4, "economy": 5, "business": 7}, "prices": {"basic_economy": 69, "economy": 147, "business": 477}}], [{"flight_number": "HAT204", "origin": "SFO", "destination": "SEA", "status": "available", "scheduled_departure_time_est": "08:00:00", "scheduled_arrival_time_est": "10:00:00", "date": "2024-05-28", "available_seats": {"basic_economy": 4, "economy": 1, "business": 17}, "prices": {"basic_economy": 100, "economy": 121, "business": 248}}, {"flight_number": "HAT100", "origin": "SEA", "destination": "JFK", "status": "available", "scheduled_departure_time_est": "13:00:00", "scheduled_arrival_time_est": "19:00:00", "date": "2024-05-28", "available_seats": {"basic_economy": 8, "economy": 20, "business": 9}, "prices": {"basic_economy": 94, "economy": 108, "business": 259}}], [{"flight_number": "HAT204", "origin": "SFO", "destination": "SEA", "status": "available", "scheduled_departure_time_est": "08:00:00", "scheduled_arrival_time_est": "10:00:00", "date": "2024-05-28", "available_seats": {"basic_economy": 4, "economy": 1, "business": 17}, "prices": {"basic_economy": 100, "economy": 121, "business": 248}}, {"flight_number": "HAT276", "origin": "SEA", "destination": "JFK", "status": "available", "scheduled_departure_time_est": "18:00:00", "scheduled_arrival_time_est": "00:00:00+1", "date": "2024-05-28", "available_seats": {"basic_economy": 19, "economy": 1, "business": 8}, "prices": {"basic_economy": 53, "economy": 197, "business": 430}}]]
Agent turns outlined in red were detected as off-target language by fastText. Highlighted phrases were flagged by the Czech language judge — hover for the reason. The panels above are the instructions behind the conversation; each is tagged with which party could actually see it, because the agent is not told what the customer was asked to do and is graded on criteria neither side is shown. Use ← and → to step through the cell.