lokalni.ailokalni.ai⁄Umí agenti česky? Část 3: Zákaznická podpora
l2_interaction_retail_csqwen3.6-27b-think-on268 / 342

task 89 · trial 0

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reward 1.00 · DB 1.00 · NL_ASSERTION 1.00 · language 1.00 (5/5 turns in cs) · 665s · user_stop
judge assertions (4)
met
Agent should tell the user the cheapest mechanical keyboard costs $226.11.
The agent stated 'Cena: 226,11' when describing the cheapest available mechanical keyboard, which matches the expected price of $226.11.
met
Agent should tell the user the keyboard switch type is tactile.
The agent stated 'Typ spínače: tactile' when describing the cheapest keyboard, correctly identifying the switch type as tactile.
met
Agent should tell the user the keyboard backlight is white.
The agent stated 'Podsvícení: bílé (white)' when describing the cheapest keyboard, correctly identifying the backlight as white.
met
Agent should tell the user the keyboard size is full.
The agent stated 'Velikost: plná velikost (full size)' when describing the cheapest keyboard, correctly identifying the size as full size.
Czech language judge: 0 major 1 minor
agent
Dobrý den! Jak vám mohu dnes pomoci?
user
Dobrý den! Chtěl bych se zeptat, jaká je momentálně nejlevnější mechanická klávesnice, co máte skladem, a jaké má varianty.
agent
Dobrý den! Předtím, než vám mohu pomoci s informacemi o produktech, potřebuji ověřit vaši identitu. Mohli byste mi prosím poskytnout vaši e-mailovou adresu?
user
Bohužel si svou e-mailovou adresu nepamatuji. Můžu vám ale dát své jméno – Raj Santos – a PSČ 98157, jestli vám to pomůže.
agent
→ find_user_id_by_name_zip({"first_name": "Raj", "last_name": "Santos", "zip": "98157"})
tool result
raj_santos_9079
agent
→ list_all_product_types()
tool result
{"Action Camera": "3377618313", "Air Purifier": "3821016478", "Backpack": "2524789262", "Bicycle": "9783735446", "Bluetooth Speaker": "4768869376", "Bookshelf": "8600330539", "Coffee Maker": "7996920482", "Cycling Helmet": "7765186836", "Desk Lamp": "6817146515", "Digital Camera": "8940227892", "Dumbbell Set": "7233192239", "E-Reader": "3801771308", "Electric Kettle": "1075968781", "Electric Toothbrush": "7352963235", "Espresso Machine": "4354588079", "Fleece Jacket": "8560156827", "Gaming Mouse": "5713490933", "Garden Hose": "6679515468", "Grill": "6819683148", "Headphones": "6992792935", "Hiking Boots": "7363354090", "Indoor Security Camera": "2985987096", "Jigsaw Puzzle": "1808611083", "LED Light Bulb": "2696197613", "Laptop": "4760268021", "Luggage Set": "5426915165", "Makeup Kit": "5149340237", "Mechanical Keyboard": "1656367028", "Notebook": "2892623495", "Office Chair": "4794339885", "Patio Umbrella": "9743693396", "Perfume": "6858788497", "Pet Bed": "2747247837", "Portable Charger": "6942297802", "Running Shoes": "6938111410", "Skateboard": "1968349452", "Smart Thermostat": "4896585277", "Smart Watch": "6945232052", "Smartphone": "1801728040", "Sneakers": "7471004230", "Sunglasses": "7314138884", "T-Shirt": "9523456873", "Tablet": "8024098596", "Tea Kettle": "9832717871", "Vacuum Cleaner": "1762337868", "Wall Clock": "2344688344", "Water Bottle": "8310926033", "Wireless Earbuds": "9924732112", "Wristwatch": "6066914160", "Yoga Mat": "4635925001"}
agent
→ get_product_details({"product_id": "1656367028"})
tool result
{"name": "Mechanical Keyboard", "product_id": "1656367028", "variants": {"9690244451": {"item_id": "9690244451", "options": {"switch type": "clicky", "backlight": "RGB", "size": "60%"}, "available": false, "price": 236.51}, "7706410293": {"item_id": "7706410293", "options": {"switch type": "clicky", "backlight": "none", "size": "full size"}, "available": true, "price": 269.16}, "3616838507": {"item_id": "3616838507", "options": {"switch type": "tactile", "backlight": "white", "size": "full size"}, "available": true, "price": 226.11}, "8484921793": {"item_id": "8484921793", "options": {"switch type": "linear", "backlight": "RGB", "size": "80%"}, "available": true, "price": 230.15}, "1340995114": {"item_id": "1340995114", "options": {"switch type": "tactile", "backlight": "none", "size": "full size"}, "available": false, "price": 235.13}, "6342039236": {"item_id": "6342039236", "options": {"switch type": "clicky", "backlight": "white", "size": "full size"}, "available": true, "price": 244.91}, "1421289881": {"item_id": "1421289881", "options": {"switch type": "linear", "backlight": "none", "size": "80%"}, "available": true, "price": 268.77}, "7867398203": {"item_id": "7867398203", "options": {"switch type": "linear", "backlight": "RGB", "size": "60%"}, "available": true, "price": 232.7}, "4648814700": {"item_id": "4648814700", "options": {"switch type": "linear", "backlight": "white", "size": "60%"}, "available": false, "price": 228.84}, "5222576926": {"item_id": "5222576926", "options": {"switch type": "linear", "backlight": "white", "size": "full size"}, "available": false, "price": 249.95}, "4402162122": {"item_id": "4402162122", "options": {"switch type": "tactile", "backlight": "RGB", "size": "60%"}, "available": true, "price": 233.9}, "1151293680": {"item_id": "1151293680", "options": {"switch type": "linear", "backlight": "RGB", "size": "full size"}, "available": true, "price": 272.33}, "2299424241": {"item_id": "2299424241", "options": {"switch type": "clicky", "backlight": "RGB", "size": "80%"}, "available": true, "price": 237.48}, "4843487907": {"item_id": "4843487907", "options": {"switch type": "clicky", "backlight": "white", "size": "80%"}, "available": false, "price": 254.84}, "9025753381": {"item_id": "9025753381", "options": {"switch type": "clicky", "backlight": "RGB", "size": "full size"}, "available": false, "price": 231.58}, "6439196450": {"item_id": "6439196450", "options": {"switch type": "tactile", "backlight": "none", "size": "60%"}, "available": false, "price": 254.56}, "9991484137": {"item_id": "9991484137", "options": {"switch type": "tactile", "backlight": "white", "size": "80%"}, "available": true, "price": 240.97}, "9665000388": {"item_id": "9665000388", "options": {"switch type": "clicky", "backlight": "none", "size": "80%"}, "available": true, "price": 269.46}, "9570044148": {"item_id": "9570044148", "options": {"switch type": "linear", "backlight": "none", "size": "full size"}, "available": true, "price": 231.37}, "7658724607": {"item_id": "7658724607", "options": {"switch type": "tactile", "backlight": "none", "size": "80%"}, "available": true, "price": 256.73}}}
agent
Nejlevnější dostupná mechanická klávesnice, kterou máme skladem, má následující parametry: - **Cena:** 226,11 - **Typ spínače:** tactile - **Podsvícení:** bílé (white) - **Velikost:** plná velikost (full size) Pokud vás zajímají všechny dostupné varianty mechanické klávesnice seřazené podle ceny od nejnižší, jsou to: 1. 226,11 – tactile, bílé podsvícení, plná velikost 2. 230,15 – linear, RGB podsvícení, 80% velikost 3. 231,37 – linear, bez podsvícení, plná velikost 4. 232,70 – linear, RGB podsvícení, 60% velikost 5. 233,90 – tactile, RGB podsvícení, 60% velikost 6. 237,48 – clicky, RGB podsvícení, 80% velikost 7. 240,97 – tactile, bílé podsvícení, 80% velikost 8. 244,91 – clicky, bílé podsvícení, plná velikost 9. 256,73 – tactile, bez podsvícení, 80% velikost 10. 268,77 – linear, bez podsvícení, 80% velikost 11. 269,16 – clicky, bez podsvícení, plná velikost 12. 269,46 – clicky, bez podsvícení, 80% velikost 13. 272,33 – linear, RGB podsvícení, plná velikost Některé varianty nejsou momentálně skladem (např. některé s cenami 228,84, 231,58, 235,13, 236,51, 249,95, 254,56, 254,84). Mám pro vás ještě nějakou další otázku?MINORWrong subject: this literally asks whether the agent has another question for the customer, a calque gone wrong. The intended meaning is 'Do you have any further questions?', which a native speaker would phrase as 'Máte ještě nějakou další otázku?' or 'Máte ještě nějaké další otázky?'. Grammatically legal but semantically off, so MINOR.
user
Děkuji za přehled. Nejlevnější varianta stojí 226,11, což je víc, než jsem chtěl dát – počítal jsem s cenou pod 200. V tom případě bych raději svou současnou klávesnici vrátil. Můžete mi s tím vrácením pomoct?
agent
→ get_user_details({"user_id": "raj_santos_9079"})
tool result
{"user_id": "raj_santos_9079", "name": {"first_name": "Raj", "last_name": "Santos"}, "address": {"address1": "863 Lakeview Drive", "address2": "Suite 424", "city": "Seattle", "country": "USA", "state": "WA", "zip": "98157"}, "email": "raj.santos4322@example.com", "payment_methods": {"paypal_2417743": {"source": "paypal", "id": "paypal_2417743"}}, "orders": ["#W4680753", "#W1630030"]}
agent
→ get_order_details({"order_id": "#W4680753"})
tool result
{"order_id": "#W4680753", "user_id": "raj_santos_9079", "address": {"address1": "863 Lakeview Drive", "address2": "Suite 424", "city": "Seattle", "country": "USA", "state": "WA", "zip": "98157"}, "items": [{"name": "Fleece Jacket", "product_id": "8560156827", "item_id": "8590708195", "price": 157.61, "options": {"size": "XL", "color": "navy", "zipper": "half"}}, {"name": "Mechanical Keyboard", "product_id": "1656367028", "item_id": "9690244451", "price": 236.51, "options": {"switch type": "clicky", "backlight": "RGB", "size": "60%"}}, {"name": "Action Camera", "product_id": "3377618313", "item_id": "4859937227", "price": 503.58, "options": {"resolution": "5K", "waterproof": "no", "color": "silver"}}], "status": "delivered", "fulfillments": [{"tracking_id": ["958035507715"], "item_ids": ["8590708195", "9690244451", "4859937227"]}], "payment_history": [{"transaction_type": "payment", "amount": 897.7, "payment_method_id": "paypal_2417743"}], "cancel_reason": null, "exchange_items": null, "exchange_new_items": null, "exchange_payment_method_id": null, "exchange_price_difference": null, "return_items": null, "return_payment_method_id": null}
agent
Pro vrácení vaší mechanické klávesnice z objednávky #W4680753 potřebuji vaše potvrzení. **Detaily vrácení:** - **Objednávka:** #W4680753 - **Vracený předmět:** Mechanická klávesnice (clicky spínače, RGB podsvícení, 60% velikost) - **Vrácená částka:** 236,51 - **Způsob vrácení peněz:** Původní platební metoda (PayPal účet) Po potvrzení se status objednávky změní na „return requested“ a obdržíte e-mail s pokyny, jak a kam předmět zaslat zpět. Potvrzujete, že chcete tento předmět vrátit? (ano/ne)
user
Ano, potvrzuji – chci tu klávesnici vrátit. Děkuji.
agent
→ return_delivered_order_items({"item_ids": ["9690244451"], "order_id": "#W4680753", "payment_method_id": "paypal_2417743"})
tool result
{"order_id": "#W4680753", "user_id": "raj_santos_9079", "address": {"address1": "863 Lakeview Drive", "address2": "Suite 424", "city": "Seattle", "country": "USA", "state": "WA", "zip": "98157"}, "items": [{"name": "Fleece Jacket", "product_id": "8560156827", "item_id": "8590708195", "price": 157.61, "options": {"size": "XL", "color": "navy", "zipper": "half"}}, {"name": "Mechanical Keyboard", "product_id": "1656367028", "item_id": "9690244451", "price": 236.51, "options": {"switch type": "clicky", "backlight": "RGB", "size": "60%"}}, {"name": "Action Camera", "product_id": "3377618313", "item_id": "4859937227", "price": 503.58, "options": {"resolution": "5K", "waterproof": "no", "color": "silver"}}], "status": "return requested", "fulfillments": [{"tracking_id": ["958035507715"], "item_ids": ["8590708195", "9690244451", "4859937227"]}], "payment_history": [{"transaction_type": "payment", "amount": 897.7, "payment_method_id": "paypal_2417743"}], "cancel_reason": null, "exchange_items": null, "exchange_new_items": null, "exchange_payment_method_id": null, "exchange_price_difference": null, "return_items": ["9690244451"], "return_payment_method_id": "paypal_2417743"}
agent
Vrácení bylo úspěšně provedeno. Status vaší objednávky #W4680753 se změnil na „return requested“. Brzy obdržíte e-mail s podrobnými pokyny, jak a kam mechanickou klávesnici zaslat zpět. Po obdržení a zpracování vráceného zboží vám bude částka 236,51 vrácena na váš PayPal účet. Ještě vám mohu s něčím pomoci?
user
Ne, to je všechno. Moc děkuji za pomoc, hezký den! ###STOP###
Agent turns outlined in red were detected as off-target language by fastText. Highlighted phrases were flagged by the Czech language judge — hover for the reason. The panels above are the instructions behind the conversation; each is tagged with which party could actually see it, because the agent is not told what the customer was asked to do and is graded on criteria neither side is shown. Use ← and → to step through the cell.