lokalni.ailokalni.ai⁄Umí agenti česky? Část 3: Zákaznická podpora
l2_interaction_airline_csgemma-4-e4b-it-think-on141 / 150

task 46 · trial 2

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reward 1.00 · DB 1.00 · COMMUNICATE 1.00 · language 1.00 (1/1 turns in cs) · 58s · user_stop
agent
Dobrý den! Jak vám mohu dnes pomoci?
user
Dobrý den, jmenuji se Sophia Silva. Volám kvůli své rezervaci – zakoupila jsem si k letu pojištění, ale nejsem spokojená se službami, které jsem dostala, a ráda bych to pojištění zrušila a získala zpět plnou částku. Samotný let ale rušit nechci, ten si chci nechat.
agent
→ transfer_to_human_agents({"summary": "Customer wants to cancel travel insurance for an existing reservation but keep the flight."})
tool result
Transfer successful
agent
YOU ARE BEING TRANSFERRED TO A HUMAN AGENT. PLEASE HOLD ON.
user
###TRANSFER###
Agent turns outlined in red were detected as off-target language by fastText. Highlighted phrases were flagged by the Czech language judge — hover for the reason. The panels above are the instructions behind the conversation; each is tagged with which party could actually see it, because the agent is not told what the customer was asked to do and is graded on criteria neither side is shown. Use ← and → to step through the cell.