task 37 · trial 1
reward 0.00 · DB 0.00 · NL_ASSERTION 0.00 · language 1.00 (2/2 turns in en) · 89s · user_stop
judge assertions (2)
NOT met
Agent should tell the user the most expensive item in the order is the camera.
The agent never mentioned any items in the order, including a camera. The agent only stated that it cannot split payments across multiple cards and transferred the user to a human agent without discussing the order contents.
NOT met
Agent should tell the user the camera costs $481.50.
The agent never mentioned the price of a camera or any item in the order. The agent only explained its inability to split payments and initiated a transfer to a human agent.
agent
Hi! How can I help you today?
user
Hi, I just placed an order but my card only has $1150 left and the total is over $1160. Can you split the payment across two cards?
agent
I'm sorry, but I cannot split payments across multiple cards. I can only modify a pending order to a single payment method. Since I cannot handle this request, I will transfer you to a human agent who can assist you further.
Agent turns outlined in red were detected as off-target language by fastText. Highlighted phrases were flagged by the Czech language judge — hover for the reason. The panels above are the instructions behind the conversation; each is tagged with which party could actually see it, because the agent is not told what the customer was asked to do and is graded on criteria neither side is shown. Use ← and → to step through the cell.
⁄Umí agenti česky? Část 3: Zákaznická podpora