task 38 · trial 0
reward 0.00 · DB 0.00 · NL_ASSERTION 0.00 · language 1.00 (2/2 turns in en) · 91s · user_stop
judge assertions (2)
NOT met
Agent should tell the user the most expensive item in the order is the camera.
The agent never mentioned any items in the user's order. It only addressed the payment splitting question, stated that split payments are not supported, and transferred the user to a human agent. No information about a camera being the most expensive item was provided.
NOT met
Agent should tell the user the camera costs $481.50.
The agent never mentioned the price of any item in the order, including a camera costing $481.50. The conversation only covered the inability to split payments and the transfer to a human agent.
agent
Hi! How can I help you today?
user
Hi, I need help fast. I just placed an order but my card only has $950 left and the total is over $1100. Can you split the payment across two cards?
agent
I apologize, but I am unable to split payments across multiple cards, as our system only supports a single payment method per order. I will transfer you to a human agent who can better assist you with this request.
Agent turns outlined in red were detected as off-target language by fastText. Highlighted phrases were flagged by the Czech language judge — hover for the reason. The panels above are the instructions behind the conversation; each is tagged with which party could actually see it, because the agent is not told what the customer was asked to do and is graded on criteria neither side is shown. Use ← and → to step through the cell.
⁄Umí agenti česky? Část 3: Zákaznická podpora